What are the responsibilities and job description for the Mobile Expert position at TCC Wireless T-Mobile?
- Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
- Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
- Builds relationships with TCC Wireless employees and customers across all channels of the business
- Works with store management in opening, closing and operating the retail facility
- Ensures compliance with all company policies and procedures.
- Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
- Patiently explores customer needs regarding their experience with thoughtful questions and support with service activation, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades
Job Types: Full-time, Part-time
Pay: $13.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $13 - $20
