What are the responsibilities and job description for the Retail Sales Representative position at TCC Wireless T-Mobile?
Qualifications
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
- Sales Experience (Preferred)
Full Job Description
The Retail Sales Representative (RSR) enjoys a fast-paced and high energy environment. As an RSR you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.
Must be able to perform the essential functions of the position with or without reasonable accommodation.
Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
Builds relationships with TCC Wireless employees and customers across all channels of the business.
Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
Ensures compliance with all company policies and procedures.
Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
ME is responsible for achieving assigned performance metrics.
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Required)
Experience:
- Sales: 1 year (Preferred)
Ability to Relocate:
- Hastings, MI 49058: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20
