What are the responsibilities and job description for the Sales Support Specialist position at TCM Corp. (Acquired by Southland Industries)?
Position Summary
This role is responsible for partnering with outside sales to create cost effective proposals for repair work. In addition, this role
maintains strong working relationships with outside vendors to ensure customer needs are met.
What You’ll Do
PEOPLE FIRST: BUILDING TALENT BY DESIGN
At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.
If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.
If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.
Benefits
As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:
For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN
To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our Culture
Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.
This role is responsible for partnering with outside sales to create cost effective proposals for repair work. In addition, this role
maintains strong working relationships with outside vendors to ensure customer needs are met.
What You’ll Do
- Partners with outside sales to meet customer’s timely needs for quotes and submissions to operations.
- Seeks to understand the customer’s unique business needs to create competitive, accurate and timely estimates and proposals. Ensures the proposal encompasses the customer’s scope of service and seeks internal technical advice as necessary.
- Maintains current work requests submitted by technicians, typically in an Excel spreadsheet. Utilizes and maintains quoted work database and ensures integrity through accurate file management. Ensures information is loaded to SharePoint site for viewing and collaboration with other team members.
- Ensures the Extra Work Authorization (EWA) is assigned to the correct Account Manager; gathers information needed to develop quotes, including vendor costs; obtains internal approvals and sends quote to customer. Upon customer approval, assists Account Managers with job set-up process, including sending information to dispatchers.
- Provides other administrative support to assigned Account Manager and Sales Support team as appropriate.
- Proficient in Microsoft Office Excel, Outlook, Word and PDF.
- Strong data entry skills with a focus on accuracy.
- Excellent attention to detail and organizational skills.
- Strong verbal and written communication skills.
- Excellent customer service skills.
- Strong prioritization and multi-tasking skills.
- High School or GED required.
- 2-4 years' related experience, which may include commercial HVAC, estimating or parts/counter sales.
PEOPLE FIRST: BUILDING TALENT BY DESIGN
At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.
If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.
If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.
Benefits
As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:
- 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
- Annual incentive program based upon performance, profitability, and achievement
- Medical, Dental, Vision Insurance - 100% Paid for Employee
- Term Life, AD&D Insurance, and Voluntary Life Insurance
- Disability Income Protection Insurance
- Pre-tax Flexible Spending Plans (Health and Dependent Care)
- Holidays/Vacation/Personal Time/Life Events Leave
- Numerous training opportunities and company paid membership for professional associations and licenses
For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN
To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our Culture
Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
- All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. **
- We are not able to offer sponsorship of employment at this time**
If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.
