988 Team Leader

988 Team Leader

Position Summary:

As part of TCN's impactful 988 team, this leadership role provides day-to-day management of the local 988 and Crisis Call Center staff.  This position ensures compliance with all orientation and training standards, the managing of the 988 Call Center schedule, and the immediate supervision of 988 Call Center staff. 

Primary Responsibilities:

• Provides direct supervision and oversight of the 988 Call Center staff in compliance with the established Agency standards for supervision.
• Provides training and support to 988 Call Center and Local Hotline staff as well as, new employees specific to 988 and Local Hotline services and resources.
• Complies with standards pertaining to quality assurance training standards for 988 Centers.
• Develops and maintains quality, accurate supervision notes for all 988 Call Center staff and documentation clearly identifies staff input in supervision and performance improvement plans by having supervisees submit supervision agendas for each supervision meeting.
• Develops and maintains positive collaboration with community partners.
• Maintains license or registration appropriate to profession and appropriate to job requirement and ensures it remains in good standing.  Participates in expected amount of continuing education at all times of employment.
• Maintains agency-required annual training including, but not limited to, client rights and grievances, safety training, infection control, and others as required by Ohio MHAS, and other accrediting organizations.
• Remains free from citations by other providers or by consumers for unethical practice and meets standard for own profession.
• Adheres to all organizational and departmental policies, including compliance with all ethical, behavioral and performance expectations. Participate in weekly supervision.
• Other job duties as assigned.

Benefits:

• Licensure reimbursement
• Clinical supervision hours towards independent licensure
• Career advancement opportunities
• Professional development and paid CEUs
• Additional compensation for advanced licensure
• Health, dental, and vision insurance
• Long-term disability
• 401k retirement options with company match as of day one
• Generous paid leave options
• 11 paid holidays
• Flexible or work-from-home options
• Casual Friday-Sunday dress code
• Quarterly bonus

Work Location and Standard Work Hours:

• Fairborn, OH
• Full-time 
• Weekends may be required
• Schedule may vary

Supervisory Responsibilities:

• None.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc.

You’re passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services.

Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities.

Qualifications

 Minimum Qualifications:

• Requirement: Bachelor’s degree preferably, in a social service major with a minimum of three years’ experience in mental health treatment services or equivalent combination of education and work experience.
• Certification: Preferred - Minimum of a LSW or LPC 
• Other: CPR/First Aid (TCN can train)

Possesses the knowledge of:

• Safety rules and procedures, agency policy and procedures, community and State resources, documentation requirements, legal and ethical guidelines for Health Officer.

Skills:

• Capacity to perform duties effectively while under potentially emotional stressful conditions and within situations involving conflict.
• Proficiency in utilizing basic computer skills (using Microsoft Office software) and office equipment for documentation and communication purposes.
• Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities.

Abilities:

• Willingness and physical capability to engage in activities essential to meet the fundamental needs of individuals served. This includes occasional assistance in relocating individuals to new living situations, aiding with shopping, and instructing daily living skills, etc., as necessary.