What are the responsibilities and job description for the Technical Support Specialist position at tCognition, Inc?
Job Details
Desktop Support Analyst | State of Maine | Onsite | Contract | Augusta, Maine
Location: 45 Commerce Drive, Suite 15, Augusta, Maine
Years of Relevant Experience:
3 years in desired environment
Preferred Education:
4-year college degree or equivalent technical study
Job Description:
- Assist in the coordination of testing changes, upgrades, and new software products, ensuring systems will operate correctly in current and future environments.
- Make recommendations on functional and technical improvements to the environment.
- Participate in performance and volume analysis and design.
- Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Serves as the point of contact for technology support and services.
- Serve as the point of integration between the business functions of the department and the technology requirements of the department.
- Provide desktop computer support.
- Serves as a point of contact for communication and coordination of service outages.
- Attend and participate in bi-weekly team and problem review meetings.
- Manage the retirement and disposal of obsolete or broken computer equipment.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs within departments.
- Understand the installation of software patches and upgrades.
- Provide input to training and/or documentation materials regarding latest technical and functional design changes.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Ensure that effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers and other related equipment, devices, and systems. Add or upgrade and configure modems, disk drives, CD ROMs, printers, and related equipment.
- Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Develop and conduct various training and instruction for system users.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Ability to work in a team environment.
- Strong communication skills; both written and spoken
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $30
