Transportation Specialist

JOB SUMMARY:

This role encompasses coordinating, dispatching (same day trips), and securing NEMT (NonEmergency Medical Transportation) services for all scheduled members timely, efficiently and professionally, while prioritizing safety and privacy. It involves utilizing our proprietary system and network of qualified drivers. This pivotal position requires proficiency in communication, problem-solving, and attention to detail to ensure a quality service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and nurture positive relationships with TCS Trip Assignment, Driver Fleet and LCP Transportation Staff.

• Utilize information resources, tools, and routing applications to efficiently assign all trips and standing orders, applying cost-effective measures and adhering to required timelines.

• Prioritize, coordinate, and dispatch same day “Will Call” trips within a geographical area based on determined zones.

• Ensure trip coverage by exhausting all driver resources and handle service calls professionally and promptly.

• Adhere to company policies, processes, and procedures to ensure accurate service outcomes.

• Responsibilities are based on oversight o Ensure “No Missed Trips” o Ensure “No Late Trips” o Ensure Trip Efficiency when possible o Ensure excellent communication and coordination of dispatch staff o Review and understand driver schedules for all zones o Monitor driver schedule completion and VIOS (violations) to ensure drivers are not in jeopardy of missing a trip or being late for a trip o Multi-load leg 2 (returns) trips to maintain driver efficiency goals o Maintain the returns workbook to communicate ETA and critical trip information day of with LCP CSRs.

JOB REQUIREMENTS:

• High School Diploma or two or more years of experience in the transportation industry with routing, scheduling, and or dispatching preferred.

• Efficient in MS Office, mapping tools, transportation software, and office equipment (i.e. telephone, headset, PC, Fax machine, scanner, printer, and photocopier).

• Effective written and verbal communication skills.

• Strong organizational, planning, and time management skills.

• Ability to recognize and secure confidential information.