What are the responsibilities and job description for the Data Center Engineer position at TCS USAAvance Consulting?
Experience Required :
Datacenter Operations Management
Service Now knowledge
Vendor Management
JIRA / Confluence
Tape Management
Hands on support experience of data center IT equipment and processes such as networking, server racking cable management and installs.
Roles & Responsibilities :
6-8 years of experience in a large Data center support environment
Install and remove IT equipment as needed.
Read and review patch sheets, label and run cables per specs and SOP’s.
Power readings and reporting.
Tape operation
Install and extend circuits as needed.
Review new projects needs and help determine location, power, and network capacities.
Set up distribute / ship equipment for remote sites.
Applies technical knowledge to ensure that CPU’s, tape units, disk storage, and other peripherals are working properly.
Recognizes and analyzes problem conditions and determines root cause whether hardware, software, network, or media.
Applies technical knowledge to determine remedies and / or work arounds for abnormal conditions. Must be able to determine when vendor assistance and other technical support is required.
Identifies the need for documentation and job aids and follows through to ensure completion and dissemination.
Learns new technologies that will be implemented in the data center and trains other associates.
Ensures physical security for the data center and systems hardware.
Analyzes existing methods and workflows and optimizes to increase operations and production efficiency.
Recognizes and identifies potential areas where existing policies and procedures require change, and where new ones need to be developed to accommodate business expansion.
Maintain service level agreements with the various user departments and enterprise business units.
Performs at or above the enterprise’s Information Technology performance standards.
Require vendor onsite support and IS assistance when necessary 24 hours per day
Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of illness, vacation, or education
Understating of ITIL processes [Incident, Change & Problem]
Understanding of monitoring tools
Co-Ordinate with Service providers, third parties to fix the issues.
