What are the responsibilities and job description for the Manhattan Support position at TCS USAAvance Consulting?
Technical Expertise : In-depth knowledge and hands-on support experience in Manhattan WMOS application
Problem-Solving Skills : Strong analytical and problem-solving abilities with a focus on delivering effective and sustainable solutions.
Communication Skills : Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.
Customer-Centric Approach : Ability to work collaboratively in a team environment and contribute to a positive and production work culture.
Documentation Skills : Proficient in creating and maintaining comprehensive documentation for support processes and technical configurations.
Good-to-Have :
Prior-experience in Customer-facing roles will be an added advantage
Prior experience working in production support environment and implementation projects.
Expectations from the Role :
Technical Support : In-depth knowledge and hand-on experience with Manhattan WMOS.
Trouble Shooting : Investigate and analyze complex technical issues, identify root causes, and implement effective solutions in a timely manner.
Communication : Collaborate with Level 1 support, Level 3 development teams and other stakeholders to ensure clear and concise communication regarding issue resolution and system enhancements
Documentation : Create and maintain detailed documentation related to support processes, issue resolutions, and system configurations.
Training : Provide training and guidance to Level 1 support and end-users to enhance their understanding of the systems and promote self-service issue resolution.
Continuous Improvement : Proactively identify opportunities for process improvement, system optimization, and user experience enhancements.
TCS Employee Benefits Summary :
Discretionary Annual Incentive.
Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support : Maternal & Parental Leaves.
Insurance Options : Auto & Home Insur ance, Identity Theft Protection.
Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.
Time Off : Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
