What are the responsibilities and job description for the Customer Experience Specialist position at TD Bank Group?
Overview
TD Bank Group is a leading global financial institution committed to delivering legendary customer experiences. As a Retail Banker I, you will play a crucial role in shaping the future of banking by providing expert advice and guidance to customers.
About the Role
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
Key Responsibilities
- Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers
- Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
- Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money
Requirements
~ HS Diploma or GED
~1 years related experience required
~ Teller experience (Preferred)
~ Cross trained to take customer transactions
~ Superior Customer Service skills
~ Strong organization skills to handle multiple tasks in a fast-paced environment
~ Excellent communication skills with ability to be concise, clear and consistent
~ Demonstrated ability to schedule and prioritize work
~ Demonstrated ability to work independently and within deadlines
~ Sound judgment in decision making and effective problem solving
~ Proficient in Microsoft Office
~ Notary License (Preferred)
Benefits
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
