What are the responsibilities and job description for the Customer Experience Specialist position at TD Bank Group?
Are you passionate about delivering exceptional customer experiences? Do you have a strong desire to learn and grow with a dynamic organization? If so, we invite you to apply for the Financial Services Associate role at TD Bank Group! As a Customer Experience Specialist, you'll play a key role in processing everyday banking transactions with accuracy and efficiency while educating customers on TD's products and services.
Key Responsibilities:
- Processes customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
- Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
- Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
Requirements:
- High school diploma or GED
- 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
- Ability to work during operating hours to include weekends, evenings, holidays as scheduled
- Demonstrated Customer Service skills preferred
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment
We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
