What are the responsibilities and job description for the Customer Service Associate position at TD Bank Group?
Job Summary
As a Teller I at TD Bank Group, you will play a vital role in delivering exceptional customer experiences while processing banking transactions with accuracy and efficiency. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
About Us
TD Bank Group is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We are committed to enriching the lives of our customers, communities, and colleagues through legendary customer experiences and innovative banking solutions.
Responsibilities
As a Teller I at TD Bank Group, you will play a vital role in delivering exceptional customer experiences while processing banking transactions with accuracy and efficiency. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
About Us
TD Bank Group is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We are committed to enriching the lives of our customers, communities, and colleagues through legendary customer experiences and innovative banking solutions.
Responsibilities
- Execute TD's Brand promise by consistently delivering a Legendary Customer experience
- Process customer transactions including deposits, withdrawals, loan payments, and cash handling with high accuracy
- Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
- Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers
- Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs
- Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
