Teller I

Job Title: Teller I
Description: Deliver legendary customer experiences by processing everyday banking transactions with accuracy and efficiency, educating customers on TD's products and services, or referring them to a partner for specialized solutions.
Duties and Responsibilities:

• Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs
• Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
• Make sound decisions and provide timely problem resolution, escalating more difficult issues to management
• Evaluate and interpret data related to customer behavior and identify areas for improvement
• Evaluate and recommend changes to existing business processes and procedures
• Maintain accurate records and reports related to customer interactions and sales activity

Requirements:

• High school diploma or GED
• 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated Customer Service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

About Us: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.