Business Excellence Program Ld (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Operational Excellence

• Center of Excellence within the US Bank with the mandate to deliver strategic goals by designing and implementing optimized processes and controls.

Preferred Qualifications:

• Transformation experience in the financial industry
• Executive presentation experience
• Strong facilitation experience
• Lean Six Sigma Black Belt certification or industry equivalent process re-engineering leadership experience

The Business Excellence Program Lead is responsible for leading the delivery of multiple efficiency and productivity projects while ensuring the projects deliver sustainable and permanent cost savings to the organization. Also responsible for directing and leading delivery of the TD Bank's Smart Efficiency Initiative for all process initiatives innovation and improvement within the organization's divisions and building a robust process infrastructure.

Depth & Scope:

• Leads efficiency initiatives which may focus on end-2-end process reengineering, organizational design improvement, and consumption/buying power optimization
• Leverages Lean Six Sigma, where appropriate, and project management methodologies to identify and generate sustainable efficiencies and expense reduction opportunities that, ideally, also improve the customer and employee experience
• Delivers significant improvement in process productivity, cost-to-serve, control/risk, client satisfaction & ensure initiatives deliver intended results with respect to the Customer Experience
• Develops and maintains effective relationships with Executive, Senior, and Business Line Management in assigned divisions within TD Bank to influence adoption and deployment of the TD Bank Process Improvement Methodology in support of company mission and business goals
• Leads Process improvement initiatives including opportunity identification, business case development, project scoping, work plan development, data gathering and analysis, solution development, change management and cost-benefits estimations. Inspires and drives the rigor, value and benefits of continuous improvement throughout the organization
• Identifies high level strategy and translates into tactical business actions. Resources key metrics and provide program status reports and presentations to the corporate leadership team and conduct stage gate reviews as necessary and required; Provides Process Improvement knowledge, skill, and experience to Center of Business Excellence to support design and delivery of learning and development programs
Leverages capability of trained process improvement employees within TD Bank and cross functional business partners and project teams regarding best practices in process improvement; Provides education and the support necessary to effectively lead process improvement project resources and external contractors/consultants in coordination of competing priorities

Education & Experience:

• Bachelor’s degree
• Graduate Degree or progressive work experience in addition to experience below
• 7 Years of related experience leading multiple efficiency-improvement or productivity projects
• Successfully demonstrates practice in a variety of process improvement methodologies and tools including statistical tools Strongly prefer Six Sigma Black Belt certification or other related/equivalent experience in TQM, Reengineering, etc
• Facilitates training of Process Improvement Methods and Tools
• Project Management Professional PMP designation/certification a plus
• Facilitative Leadership designation/certification or experience
• Change Management skill ability experience
• Communication Planning and Implementation skill ability experience
• Ability to think and plan both strategically and tactically moving through both fluidly
• Proven ability to build strong collaborative business‐to‐business relationships with experience in lateral management and persuasive skills capable of delivering results through a position of influence not authority
• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess. Ability to negotiate resources and time
• Successful track record of leading complex projects delivering quantifiable benefits
• Creative and innovative thinker, who is willing to challenge conventional wisdom to affect positive business change
Well-developed desktop computing skills with emphasis on MS Office products and project management tools; Proven budgeting and fiscal management skills to include resource planning, forecasting and estimating

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.