Business Process Manager II (Process and Procedure Factory, Eagle)

Work Location :

Mount Laurel, New Jersey, United States of America

Hours : Pay Details :

86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business :

Enterprise Enabling Functions

Job Description :

Department Overview : This role is supporting the Process and Procedure Factory which is part of Program Eagle. The Process and Procedure factory is responsible for completing a one-time uplift for all of the Processes and Procedures across AMCB to ensure they are documented consistently, end to end, in accordance with our new standards and aligned to our Process and Product taxonomy. While completing the uplift, the factory is also responsible for documenting all applicable Laws, Rules and Regulations, Policies, Standards, Risks, Controls, Procedures, Process Maps, Business Capabilities, Assets and EUCs. This role will be a part of a pod working in sprints to deliver the new Process and Procedure Documentation into the official book of record. Specifically, the primary responsibility of this role will be to work closely with the business to facilitate workshops as well as oversee and support both the procedure writing, process map documentation and component linking. As part of the application process, an assessment will be administered to ensure you are able to demonstrate your ability to execute on the primary responsibilities of the role.

The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he / she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics / service level reporting and serve as a subject matter expert for assigned units.

Depth & Scope :

Facilitates the documentation of all processes and controls

Serves as the subject matter expert on all of the units functions and processes

Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy

Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes

Challenges existing processes and makes change recommendations as necessary

Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion

Ensures alignment with customer expectations to deliver a WOW! experience

Partners with unit managers to provide support as needed

Manages the technology change control process as needed

Works on, and occasionally lead, special projects as needed

Responsible for 3 6 processes of medium to high complexity

Understands and contribute to the achievement of business strategy, goals and objectives

Identifies and recommends process improvements and / or automation opportunities to enhance the productivity and operational efficiency of the business

Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.

Serves as a consultant, providing advice, business expertise, and recommendations on business and / or operational processes

Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines

Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk / impact, major projects, and / or operational processes

Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable

Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects / tasks (i.e., reports, change requests, presentations, invoices, correspondence / communications, tables, charts, files, etc.)

Identifies, takes ownership and / or assists with resolution of issues as they arise, or escalation of issues as appropriate

Participates as a member of the team in executing assigned deliverables within specified parameters

Keeps business leaders and other team members informed and up-to-date about the status / progress of projects, and all relevant or useful information related to day-to-day activities

Supports the project team and the business by continuously developing knowledge in own area

Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback

Education & Experience :

Bachelors degree

7 years bank operations experience

Strong PC skills including but not limited to Microsoft Suite software

Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise

Skilled in research, analysis, problem solving, metrics and reporting

Ability to identify process gaps and weaknesses

Strong interpersonal and influence skills to enable change without direct control

Ability to prepare and present findings and recommendations in a methodical manner

Skilled in time management and driving tasks to completion

Strong verbal and written communication skills

Demonstrates leadership skills

Ability to consult on the largest and most complex projects

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting / Carrying (under 25 lbs.) – Occasional

Lifting / Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http : / / hrportal.ehr.com / tdtotalrewards)

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Salary : $86,840 - $139,360