Corporate Communications Manager I - Inclusion

Work Location :

New York, New York, United States of America

Hours : Pay Details :

68,640 - $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business : Communications

Job Description :

Department Overview :

We are looking for a seasoned and versatile communications professional dedicated to advancing internal and external communications strategies and programs in support of Inclusion initiatives. In this role, the individual will work closely with various partners and serve as a trusted advisor to leaders driving key inclusion efforts. They will collaborate with stakeholders on all aspects of communications strategy, planning, and content development to foster belonging, amplify various voices, and drive engagement.

This individual will provide strategic direction, shape messaging, influence perception, and inspire action while managing potential challenges such as fatigue or resistance to change. They can expect to research and craft compelling executive communications that capture the right tone and voice, including speaking remarks, presentations, briefing documents, video scripts, and corporate communications. Through this work, they will help articulate TD’s inclusion story to colleagues, investors, and other stakeholders, reinforcing the bank’s commitment to building an inclusive workplace.

Corporate & Public Affairs (CAPA) drives TD’s leadership voice across traditional and digital channels, connecting the Bank with the millions we serve, the communities in which we live and work, and the influencers and policymakers that help shape our future, while also delivering communications programs enterprise-wide to engage colleagues and enhance TD’s unique and inclusive culture.

Mission : Inspire and connect our customers, communities and colleagues through communications, conversations and advocacy that enrich lives, drive business outcomes and enhance our brand

Job Description :

The Corporate Communications Manager I - Inclusion manages / leads development and / or execution of plans / programs / projects / strategies by designing and delivering communications consistent with TD’s corporate standards and strategies, and in support of business results.

Depth & Scope :

Manages communications projects / programs / initiatives of low to moderate scope and complexity

Expert level communications professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas

Integrates the broader organizational context into advice and solutions within own area

Understands the industry, competition and the factors that differentiate the organization

Applies best practices to implement process, product or service improvements

Acts as a subject matter expert within own area of specialty and / or as a resource for others

Leads projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programs

Contributes to setting standards within area of expertise

Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders

Uses advanced methods to contribute to new solutions and recommends standards against which others will operate

Impacts a range of functional programs and operations across own and related teams

Interprets guidelines, standards, policies and results of analyses to inform decision making at senior levels

Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels

Works independently as the senior technical lead and guides others within area of expertise

Identifies and leads problem resolution for complex issues at all levels

Education & Experience :

Undergraduate degree or relevant professional certifications, designations, or equivalent required

5 years relevant experience

Proficient knowledge of multiple communications disciplines, media channels, internal / external audiences, public relations, consulting principles, lines of businesses supported, banking industry, and customers supported

Knowledge of current and emerging competitor and market trends

Knowledge of risk management environment, standards and regulations

Ability to manage a budget and work within the constraints of that budget

Ability to lead, plan, implement and evaluate program / project activities to ensure completion of initiatives

Ability to exercise sound judgement in making decisions

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships

Skilled in using analytical software tools, data analysis methods and reporting techniques

Skilled in using computer applications including MS Office

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Ability to work successfully as a member of a team and independently

Ability to handle confidential information with discretion

Preferred Skills :

Demonstrates a solid understanding of inclusive business practices as well as cross-cultural / geographical sensitivities to effectively deliver programs and messaging to colleagues.

Proven ability to identify external storytelling opportunities and a strong interest in or success in researching and pitching external media for coverage.

A data-driven mindset – you know numbers tell a story and you have an ability to analyze engagement metrics and adjust communications strategies accordingly.

Experienced in addressing sensitive topics with clarity and authenticity, and an understanding of corporate risk and reputation management.

Knowledge of inclusive language and accessibility best practices in communications.

Ability to synthesize information from others, share knowledge and connect all stakeholders and facets of the business when initiating, developing, and implementing initiatives.

Enables innovative thinking, inspires innovative action, leverages communications to inspire others, as well as enables knowledge sharing.

Customer Accountabilities :

Understands key business partners' objectives, direction and ongoing initiatives and advises the leadership teams on appropriate communication strategies and tactics

Develops / manages the execution of internal / external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD's presence with key stakeholders, highlighting TD's brand, community, and innovation initiatives

Manages on-going relationships with key business partners and / or third parties to coordinate all internal / external communication activities and project deliverables

Provides communication consulting to key business partners, performs appropriate due diligence, assists in developing and delivering key messages applying internal communication standards and processes

Develops and implements a process for coordinating, prioritizing and distributing all broad internal / external communications, utilizing appropriate delivery channels

Develops and establishes form and content standards for internal / external communication channels and various mediums by partnering with other key stakeholders and / or third parties

Develops, manages and evaluates effectiveness of internal / external communication vehicles and delivery channels that support strategy

Prepares and manages communication budgets for each project within the agreed upon parameters

Manages assigned projects from scoping / briefing to launch / fulfillment, following established processes, privacy processes and visual / brand standards

Participates in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions

Provides ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline or status and escalates as appropriate

May create / manage the implementation of digital and social content strategy across multiple channels for internal / external stakeholders

Proactively acknowledges errors; notifies management promptly where appropriate, and works with team to resolve

Develops proactive public relations campaigns that drive share of voice and enhance the brand

Provides strategic media counsel support and acts as a bank spokesperson when appropriate

Exercises judgment in dealing with sensitive reputational issues and provides counsel to executives

Drives leading-edge use of visual media : video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways

Shareholder Accountabilities :

Manages project budgets within forecasted spend

Arranges for timely billings, maintains progress billing standard and promptly communicates variances

Confirms quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown

Identifies ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programs

Prioritizes and manages own workload to meet service level requirements for service and productivity

Adheres to enterprise frameworks or methodologies that relate to activities for respective business area(s)

Ensures respective programs / policies / practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high risk issues

Conducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audience

Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs / policies / practices

Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exist

Applies subject matter expertise in the discipline, provides guidance, assistance and direction to others

Actively manages relationships within and across various business lines, corporate and / or control functions and ensures alignment with enterprise and / or regulatory requirements

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team Accountabilities :

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest

Provides thought leadership and / or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit

Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for own business area / function and the bank, both internally and / or externally

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http : / / hrportal.ehr.com / tdtotalrewards)

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Salary : $68,640 - $112,320