HR Operations Analyst II - I-9 Verification Team

Work Location :

Greenville, South Carolina, United States of America

Hours : Pay Details :

28.25 - $42.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business : Human Resources

Job Description :

HR Operations Analyst II - Provides a range of analytical, program and / or operational process support to the I-9 Verification Team.

Depth & Scope :

Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area

Identifies and investigates non-standard operational / reporting / process issues

Provides recommendations or escalates issues to appropriate area

Provides regular analysis and / or reporting to support business partners, functional areas or centres of expertise

Requires working professional level knowledge of the functional area and / or business areas supported

Moderate level of complexity in operational / reporting / process and / or analysis function requiring a short to medium term focus

May represents the group as a project lead on projects / initiatives and / or at meetings across the organization

Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

Education & Experience :

Undergraduate degree required

3 years relevant experience required

Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area

Requires working professional level knowledge of the functional area and / or business areas supported

Organized self-starter with excellent analytical, problem-solving and time management skills

Detail oriented, high level of accuracy and ability to work independently

Excellent communication skills, both oral and written

Excellent PC skills including Microsoft Office, Excel, Access and PowerPoint

Excellent customer orientation, interpersonal and communication skills to deal effectively with all levels of staff

Customer Accountabilities :

Acts as a key resource / specialist for an HR area / program(s) by providing subject matter expertise / analysis or complex operational process support

Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing

Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience

Model Identifies, documenta, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise

Develops and executes on reporting functions and / or produce consolidated or aggregated reporting as appropriate

Manages relationships with internal and external partners

Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations for improvement

Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations

May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies

Shareholder Accountabilities :

Prioritizes and manages own workload to meet SLA requirements for service and productivity

May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager

Acquires and applies expertise in the discipline

Provides guidance, assistance and direction to others in HR and other internal partners

Identifies, recommends and effectively executes standard practices applicable to the discipline

Analyzes service delivery issues and identify potential solutions that enhance the customer experience and support HR business objectives

Protects the interests of the organization identify and manage risks and escalate non-standard, high risk transactions or other activities as appropriate

Completes business process reviews as required and contribute to the creation of new processes

May manage or support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

Accountable for cross-functional initiatives to deliver value add internally or to partner groups

Ensures compliance with applicable internal and external audit and regulatory requirements, providing recommendations and guidance as required

Employee / Team Accountabilities :

Participates fully as a member of the team, promote team effectiveness and contribute to a positive work environment

Supports the team by continuously developing knowledge in own area.

Provides training, coaching and / or guidance to others as appropriate / required

Participates in personal performance management and development activities

Ensures the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments

Participates in a fair, positive and equitable environment that supports a diverse workforce

Contributes to the success of the team by willingly assisting others in the completion and performance of additional duties as assigned

Acts as a brand champion for the business area / function and the bank, both internally and / or externally

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting / Carrying (under 25 lbs.) – Occasional

Lifting / Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more ()

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Salary : $28 - $43