Manager, KYC Operations Procedures

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Manager Business Mgmt leads and manages a medium to large business management team or a diverse function in an area of moderate risk, complexity or scope usually involving short to medium term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate.

Department Overview:

The KYC Procedures Manager is responsible for drafting, implementing, and communicating procedures for Know Your Customer processes, and is part of a new centralized KYC function accountable for designing and delivering KYC capabilities, partnering with the Lines of Business (LOB) to drive formalization of KYC process, controls, and procedures to comply with the enterprise KYC requirements.

Additionally, the Procedures Manager is responsible for being a point of contact for Subject Matter Expert knowledge for product teams, the line of business, and all stakeholders in the KYC process. Additional duties to be assigned, but entirely within the scope of KYC / AML.

Depth & Scope:

• Leads and manages a significant business management functional area and overall operation of a diverse group in an area of moderate risk, complexity or scope
• Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
Focuses on short to medium-term issues (e.g. 6-12 months)

Education & Experience:

• Undergraduate degree
• 7 years relevant experience

Desired Qualifications:

• 7 years of relevant financial services industry experience including significant focus on supporting KYC or executing KYC, and/or compliance related functions.
• Solution oriented, with ability to navigate a large organization and make assessments and decisions with sometimes vague, incomplete, or partial context/parameters.
• Independent thinker with exceptional analytical skills and strong business acumen.
• High degree of personal initiative, with strong influencing and leadership skills.
• Superior written and verbal communication skills, including writing easy to follow procedures, job aids, and documents to support KYC requirements for all joiners to the KYC Operations Organization.
• Proven ability to work with and build strong relationships with stakeholders and colleagues.
• Undergraduate degree or training in Business, English, Social Sciences, Pre-Law, History, Political Science, or related disciplines.
• Excellent presentation skills and ability to explain complicated issues in simple terms
• Proficiency in Microsoft Office applications.
• Available for travel when and as needed

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.