Operations Analyst II - TD Securities

TD Securities provides a wide range of M&A advisory, capital markets products and services to corporate, government and institutional clients. The firm works with clients around the world, focusing selectively and strategically on the key financial centers: Toronto, Montreal, Calgary, Vancouver, New York, London, Singapore and Tokyo. www.td.com

The TDS Operations Officer III provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality

Depth & Scope:

• Works within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictions
• Transactions and activities require knowledge across a broad range or variety of products, processes or systems and where transactions could be characterized by moderate to high volatility
• Transactions are characterized by low to moderate-risk/financial impact
• Low to moderate decision-making authority within defined parameters
• Identifies and resolves issues within authority on processes or transactions or escalates internally as required
• Generally interacts with internal partners and external customers for functions performed; May provide process / policy guidance to others (e.g. within team, internal partners)
• Focus of work spans from daily, weekly to monthly activities
• Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported

Customer Accountabilities:

• Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identifies opportunities to improve service delivery
• Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interacts with partners by responding to requests in an effective and timely manner

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Supports the timely and accurate completion of business processes
• Actively reviews internal processes/activities and provide ideas for process improvement
• Investigates and escalates non-standard or high-risk activities as appropriate
• Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team Accountabilities:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful

information related to day-to-day activities

• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for the Global Operations & Business Services function and the bank, both internally and/or externally

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

TD Securities

Technology Solutions

Technology Solutions

40

TD Securities

Full Time

Regular

United States

New York

New York

125 Park Avenue TDS

New York

New York