What are the responsibilities and job description for the Communication services specialist Job at TD Synnex SHI for University of Utah He position at TD Synnex SHI for University of Utah Health?

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO / AA

This position provides excellent customer-focused service by handling inbound telephone calls supporting weekday call centers. The incumbent navigates the customer through the system utilizing provided resources. This position makes a difference for customers by maximizing efficiency by ensuring the accuracy of the information flow between different staff and departments. This position has no responsibility for providing care to patients.

Responsibilities

Answers incoming telephone calls on a multi-line system.
Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
Coordinates services provided to customers according to policies and procedures, and provides customer education as needed.
Maintains excellent schedule adherence and productivity standards.
Handles customer contacts in a timely and efficient manner. Customer contacts include patient and staff transfers, provider messaging, inquiries, complaints and feedback calls.
Participates in weekly learning components and ongoing training opportunities.
Performs other administrative or clerical duties and projects as assigned.
Communicates with patients in a confidential, professional manner using tact and diplomacy when paging on call providers for medical concerns.

Knowledge / Skills / Abilities

Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.

Demonstrated excellence in verbal and written communications.

Ability to verbalize empathy.

Demonstrated excellent listening skills that enable appropriate responses to customer requests.

Demonstrated computer literacy, including a working knowledge of Microsoft Office applications.

Ability to type at least 40 WPM.

Ability to assimilate data from various sources.

Demonstrated knowledge and ability to apply the processes, activities, and tools associated with managing customer requests.

Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.

Ability to prioritize and multi-task in a fast-paced environment.

Qualifications

Required

One year of call center, medical clinic experience, or customer service (including retail, security, and other customer-facing positions).

Preferred

Experience with Outlook.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and / or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking.

Multi-lingual Candidates Welcomed.

To inquire about this posting, email : careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information.

This position may require the successful completion of a criminal background check and / or drug screen.

Requisition Number : 73201

Reg / Temp : Regular

Employment Type : Part-Time

Shift : Variable

Work Schedule : Must be available Monday through Friday between the hours of 8 : 00am and 5 : 00pm.

Clinical / Non-Clinical Status : Non-Clinical

Location Name : Off-Campus (Other)

Workplace Set Up : On-site

City : SALT LAKE CITY

State : UT

Department : COR ISC 16K TELEPHONE & COMM

Category : Telecommunications

Workplace Set Up : On-site

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