What are the responsibilities and job description for the Sales Support Specialist position at TD Williamson?
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably.
What sets us apart is our expertise, experience and commitment. Each day we dedicate ourselves to treating each other, our customers and our community with care and respect. Overview Primarily responsible for providing exceptional support and service to an assigned portfolio of key accounts, ensuring their satisfaction and loyalty.
This role bridges the gap between sales and customer support, reduces churn, and keeps a "high-level view" of the support process. Collaborates closely with the outside sales team, commercial operations and manufacturing to provide quotes, orders, lead times and service capacity, product and services questions and application specific needs. Key Responsibilities Primary duties may include, but are not limited to :
- Build product & / or service-related quotes by interpreting customer specs and requirements.
- Lead the internal processes to ensure a quick resolution to issues with quotes, questions or issues.
- Will act as the point of contact to support customer requests or the outside salesperson.
- Troubleshoots to assist strategic customers in regard to quotes, lead times, product & / or services questions and product & / or services questions and applications.
- Meets regularly with assigned account teams and co leads with outside sales to review all open quotes / opportunities / orders / issues.
- Ad hoc reporting as requested. Experience
- Bachelor's Degree Required, or any combination of education and experience, which would provide an equivalent background
- Significant technical sales experience with solution-oriented selling.
5-10 years
