What are the responsibilities and job description for the Business Management Analyst I - Customer Experience position at TD?
Work Location:
Lewiston, Maine, États-Unis d'Amérique
Hours:
40
Pay Details:
$24.00 - $33.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business:
Gestion des affaires, Stratégie et soutien
Job Description:
Department Overview:
Customer Experience handles complaints (both Escalated and First Point of Contact) received from Customer Advocacy and Insights or supported business lines. These can be received by regulatory agencies (OCC, CFPB etc), Social Media or directly from a consumer. This includes working with consumers and appropriate business line partners to resolve their concerns, document resolution and create appropriate reporting relative to complaints received.
Job Description:
The Business Management Analyst I provides business management related research, evaluation, operational, reporting and / or analytical support for assigned area / specialization and/or functional unit(s).
Depth & Scope:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Lewiston, Maine, États-Unis d'Amérique
Hours:
40
Pay Details:
$24.00 - $33.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business:
Gestion des affaires, Stratégie et soutien
Job Description:
Department Overview:
Customer Experience handles complaints (both Escalated and First Point of Contact) received from Customer Advocacy and Insights or supported business lines. These can be received by regulatory agencies (OCC, CFPB etc), Social Media or directly from a consumer. This includes working with consumers and appropriate business line partners to resolve their concerns, document resolution and create appropriate reporting relative to complaints received.
Job Description:
The Business Management Analyst I provides business management related research, evaluation, operational, reporting and / or analytical support for assigned area / specialization and/or functional unit(s).
Depth & Scope:
- Conducts standard reporting and/or analysis /operational support as directed
- May provide guidance/assistance to other team members and internal partners on specific standards /processes
- Time horizon and nature of work is generally short-term focused daily/weekly to monthly
- Generally work within broad parameters under the direction of management
- Undergraduate degree
- 1 years relevant experience
- Multitasking/Analytical role
- Good Customer Service experience background
- Problem Resolution
- Preferred Lending Experience
- Provides business management related research, evaluation, operational, reporting and / or analytical support in a timely manner
- Develops and/or prepares applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
- Conducts regular, ongoing analysis, evaluation / assessment and review of business performance/ processes/initiatives within assigned business management area
- Supports the development of presentations/communications and dissemination of information
- Coordinates relevant processes/meetings/events that impact a broad area
- Understands department objectives and contributes by recommending appropriate action to management based on analysis and review of results within assigned scope
- Contributes to various operational activities (e.g. report production, system queries, process mapping, tracking, analysis and procedural
- support, premises, onboarding) as assigned
- Remain informed of emerging issues, industry trends and/or relevant changes
- Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
- Continuously enhances knowledge/expertise in own area and keeps current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
- Prioritizes and manages own workload in order to deliver quality results and meet assigned timelines
- Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Identify and recommends opportunities to enhance productivity, effectiveness and operational efficiency
- Establishes effective relationships across multiple business and technology partners, program and project managers
- Participates in knowledge transfer within the team and business units
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $24 - $34
