What are the responsibilities and job description for the Senior Manager – Change Governance & Major Incident Management position at TD?
Work Location:
New York, New York, United States of America
Hours
40
Line Of Business
Technology Solutions
Pay Detail
$180,000 - $230,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
Preferred Qualifications:
About the Role: We are seeking an experienced IT leader to oversee enterprise-level Change Governance, Incident Management, and Identity & Access Management (IAM) operations within a large-scale banking environment. The ideal candidate will drive consistency, control, and compliance across technology processes, support audit readiness, and lead cross-functional teams in maintaining operational excellence.
Key Responsibilities
Depth & Scope
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
New York, New York, United States of America
Hours
40
Line Of Business
Technology Solutions
Pay Detail
$180,000 - $230,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
Preferred Qualifications:
About the Role: We are seeking an experienced IT leader to oversee enterprise-level Change Governance, Incident Management, and Identity & Access Management (IAM) operations within a large-scale banking environment. The ideal candidate will drive consistency, control, and compliance across technology processes, support audit readiness, and lead cross-functional teams in maintaining operational excellence.
Key Responsibilities
- Lead and mature Change Governance processes ensuring risk-aware and compliant change execution across the enterprise.
- Own and oversee enterprise-wide Incident Management practices to ensure timely detection, resolution, and root cause analysis of major incidents.
- Provide strategic oversight and partnership to Identity & Access Management (IAM) programs, ensuring alignment with security, compliance, and audit standards.
- Prepare executive summaries and dashboards on incident trends, access management compliance, and change volumes.
- Establish and monitor KPIs to improve service stability, uptime, and process effectiveness.
- Guide business-aligned technology teams in complying with change, access, and incident control policies.
- Serve as the escalation point for high-impact incidents or access-related issues requiring leadership intervention.
- Ensure audit remediation plans are delivered on time and sustainable controls are embedded into operations.
- Collaborate with technology and business executives to enhance visibility, accountability, and transparency in ITSM processes.
- Act as a key contributor to enterprise IT governance boards, policy reviews, and strategic transformation programs.
- Minimum of a Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree is an asset.
- 10 years of relevant experience in IT Service Management with a strong focus on change governance, incident response, and IAM.
- Demonstrated leadership of large, diverse technology teams and/or portfolios of highly complex programs.
- Expertise in ITSM tools (e.g., ServiceNow, BMC Remedy) and frameworks (e.g., ITIL, COBIT).
- Strong knowledge of SOX, GDPR, and other regulatory frameworks impacting IAM and Change Management.
- Exceptional communication and stakeholder management skills, with the ability to engage senior executives and regulatory bodies.
- Proven ability to drive continuous improvement, manage cross-functional initiatives, and lead through influence in a matrixed environment.
Depth & Scope
- Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area.
- Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
- Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
- Oversees a sizable and varied team of technology professionals (e.g., up to 50 consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
- Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
- Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization
- Role typically reports to an Executive role
- Undergraduate degree or Technical Certificate.
- Graduate degree, preferred.
- 10 years related experience.
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects.
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business.
- Understands strategic direction (including financials) and champions' alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization.
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $180,000 - $230,000
