Customer Service Representative

This position requires employee to be in the office 3 days a week. This IS NOT a fully remote opportunity.

POSITION SUMMARY

Maintain customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer demand processing, record keeping PO and MRA processing.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Correspondence Reading. 10.0 Read correspondence from both internal and external sources.

• Delivery Follow-up. 5.0 Monitor and/or report Company fill rate performance to delivery schedules.

• Order Monitoring. 5.0 Monitor and verify the status of customer orders.

• Order Reporting. 20.0 Prepare and/or deliver orders coverage, shipments, invoicing and other reports related to order processing.

• Vendor Scheduling. 15.0 Arrange scheduling for vendors' production facility in order to meet delivery requirements.

• Customer Relationships 10.0 Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.)

• Order Processing. 20.0 Process/fill orders and/or verify pricing and terms.

• Inventory Planning. 5.0 Plan and document future inventory needs, policies and procedures. Plan levels of inventory required and ensure that replenishment techniques are executed properly.

• Customer Inquires. 5.0 Respond to customer or potential customer requests for information and/or problem solving.

• Non-Moving Inventory. 5.0 Indentify non-moving inventory items and arrange for disposal.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.

• Accuracy - Ability to perform work accurately and thoroughly.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Friendly - Ability to exhibit a cheerful demeanor toward others.

• Interpersonal - Ability to get along well with a variety of personalities and individuals.

• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.

• Relationship Building - Ability to effectively build relationships with customers and co-workers.

• Responsible - Ability to be held accountable or answerable for one’s conduct.

• Tactful - Ability to show consideration for and maintain good relations with others.

• Tolerance - Ability to work successfully with a variety of people without making judgments.

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education: Bachelor's degree (or equivalent experience) Experience: 4 plus year of experience with logistics background.

Computer Skills: Word, Excel, SAP knowledge a plus

The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.