What are the responsibilities and job description for the Customer Service Supervisor position at TDK Corporation of America?
T D K Corporation of America
Customer Service Supervisor
Department: Customer Service
Job Status: Full Time
FLSA Status: Exempt
Reports To: Manager, Customer Service
Grade/Level:
Amount of Travel Required: As needed
Job Type:
Positions Supervised: Customer Service Representatives
Work Schedule:
Responsible for hiring and training of new employees, overseeing production forecasts and reviewing sales forecast. Ensure customer satisfaction by monitoring customer evaluations. Set clear measurable goals/objectives thereby letting employees know what is expect of them. Give appropriate direction and support. Provide training and assess performance fairly and objectively.
Subordinate Development. 15.0 Train and coach staff. Work with subordinates to improve their skills competencies, using feedback and coaching techniques. Conduct career counseling.
Staff Coordination. 5.0 Coordinate/schedule the activities of employees to ensure that departmental and/or Company objectives are completed efficiently.
Customer Relationships. 20.0 Maintain customer relationships by interfacing with customer, staff (engineering, purchasing, etc.) on a regional basis.
Document Review. 5.0 Review forms, reports and other materials for completeness, accuracy and format.
Direct Supervision. 20.0 Support, instruct observe, and manage the work of people reporting directly to you. This includes reviewing and approving subordinates’ project and paperwork.
Indirect Supervision. 15.0 Verify, plan and direct the work of people who do not report directly to you but who provide support to the objectives of your department. This includes staff and dotted-line functional responsibility for areas outside your authority. Also includes supervision of outside contractors/vendors.
Communication Evaluation. 10.0 Evaluate effectiveness of reports, meetings and other means for communicating information within the Company. Includes development of change recommendations.
Short-Term Planning. 5.0 Develop short-term (0 -1 year) plans to deal with specific circumstances including goals, objectives and priorities for one or more departments, programs or the Company as a whole.
Special Projects. 10.0 Includes work on a project (typically on a nonrecurring basis).
Decision Making. 5.0 Make business decisions that may affect day-to-day and financial operations of the division.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Presentation Skills - Ability to effectively present information publicly.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Education:
High School Graduate or General Education Degree (GED): Required
Experience:
3 years relevant experience.
Computer Skills:
Word, Excel, SAP
