What are the responsibilities and job description for the Field Service Technician position at TDM Systems?
Join Our Team as a Field Service Technician! (Software Engineer)
About the Role: Are you passionate about technology and customer service? As a Field Service Technician at Sandvik SMS, you'll be at the forefront of providing top-notch technical support and expertise to our valued customers. You'll play a key role in both pre-sales and post-sales activities, ensuring our products and services exceed customer expectations. Your work will directly contribute to maximizing the benefits our clients derive from our innovative solutions.
About Sandvik TDM: Sandvik Tool Data Management (Software division) is a leading division within Sandvik SMS, dedicated to advancing the world through (Software) engineering excellence. Our mission is to drive innovation and digitalization, enhancing productivity, efficiency, and sustainability in the manufacturing industry. We are committed to customer focus, continuous improvement, and ethical business practices. Our core values—Customer Focus, Innovation, Fair Play, and Passion to Win—guide us in delivering exceptional solutions and services that meet the evolving needs of our clients. Join us in our journey to shape the future of manufacturing with cutting-edge technology and a strong commitment to quality and sustainability.
Key Responsibilities:
About the Role: Are you passionate about technology and customer service? As a Field Service Technician at Sandvik SMS, you'll be at the forefront of providing top-notch technical support and expertise to our valued customers. You'll play a key role in both pre-sales and post-sales activities, ensuring our products and services exceed customer expectations. Your work will directly contribute to maximizing the benefits our clients derive from our innovative solutions.
About Sandvik TDM: Sandvik Tool Data Management (Software division) is a leading division within Sandvik SMS, dedicated to advancing the world through (Software) engineering excellence. Our mission is to drive innovation and digitalization, enhancing productivity, efficiency, and sustainability in the manufacturing industry. We are committed to customer focus, continuous improvement, and ethical business practices. Our core values—Customer Focus, Innovation, Fair Play, and Passion to Win—guide us in delivering exceptional solutions and services that meet the evolving needs of our clients. Join us in our journey to shape the future of manufacturing with cutting-edge technology and a strong commitment to quality and sustainability.
Key Responsibilities:
- Analyze & Advise: Understand customer technical needs and recommend effective solutions.
- Train & Educate: Develop and deliver comprehensive training sessions for partners and customers.
- Troubleshoot & Resolve: Address and solve technical issues during and after product implementation.
- Collaborate: Work closely with hardware, software, and systems design engineers to tailor our offerings to customer requirements.
- Develop & Test: Create test applications for modules, including customer-specific components.
- Education: Bachelor's degree in Engineering (and software engineering) or a related field.
- Experience: At least 3 years in a technical support or field service role.
- Skills: Strong analytical thinking, problem-solving abilities, and excellent communication skills.
- Language: Full professional proficiency in English.
- Experience with computer-aided manufacturing (CAM).
- Proficiency in hardware installations and maintenance.
- Proficiency in software installations and maintenance.
- Background in sales support and software product training.
- Familiarity with developing proposals and exploration activities.
- Knowledge of systems design.
