What are the responsibilities and job description for the Customer Engagement Specialist position at TDS Telecom?
TDS Telecom is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide.
About the Role
We are seeking a Customer Engagement Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, resolving customer complaints, and maintaining a high level of product knowledge.
Main Responsibilities:
- Provide exceptional customer service, responding to customer inquiries, and resolving customer complaints in a professional and timely manner.
- Maintain a high level of product knowledge, staying up-to-date with promotions, products, and technology necessary to exceed sales and retention goals.
- Work collaboratively with other departments to achieve business objectives and provide excellent customer service.
- Meet or exceed sales goals and maintain a high level of customer satisfaction.
Requirements:
- 1 years' experience in a sales or customer service role.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
