Sr Manager - Direct Sales

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Sr Manager - Direct Sales, you will be responsible for the sales performance of TDS's Cable and Wireline direct sales revenue generating activities in the consumer segment. This responsibility includes managing operations to add and retain profitable residential customers via direct sales (door to door) activities. This includes the management of internal associates and communication with external vendors. In addition, you will be responsible for consumer direct sales planning and development, improving sales results and culture, and partnering with Marketing and Product Management leadership to develop aligned consumer sales tactics for the direct sales channel. You will consult on projects completed by other departments within the organization.

In this role, you will manage and direct several teams critical to executing TDS's strategy:

The Consumer Sales wireline and cable direct sales teams which acquire consumer wireline customers in order to achieve sales and revenue targets.
• External vendor relationships which supplement our internal teams in order to achieve sales and revenue targets.
• The Consumer Direct Sales Enablement team which is responsible for supporting the direct sales team though tracking, reporting, policy management and process improvements.

Although our preferred candidate would reside within a reasonable commuting distance of Madison, WI, this position has the ability to work remotely in any of the 40 States in which TDS Telecom operates.

• Lead the strategy and implementation of all consumer direct sales activities for the cable and wireline segments including internal teams and sales development. Work closely with Sales Operations and Compensation teams to develop and maintain competitive compensation plans.
• Allocate budgeted sales targets and forecast headcount monthly. Provide operational direction to teams related to meeting key performance metrics aligned with company goals for revenue and customer churn. Develop and manage reporting mechanisms to ensure targets are met.
• Provide ongoing support and input on operations for new markets, new products, Product Management initiatives, and acquisitions.
• Work closely and collaborate with external vendors to ensure they understand our products and processes.
• Work closely with Marketing and Product Management teams to complete strategy for attaining sales, revenue, and churn targets.
• Providing operations direction to Marketing and Product Management team regarding marketing/product issues that may arise that impact operational activities.
• Other duties as required by business need.

Required Qualifications

• Bachelor's degree (or higher) -OR- 4 years professional work experience.
• 7 years of experience in sales, customer service and/or telecommunications.
• 5 years of leadership experience, to include experience and exposure to areas such as hiring, performance management and coaching/mentoring.

Other Qualifications

• Competitive telecommunications industry experience.
• Strong strategic planning skills with experience in customer acquisition and retention.
• Ability to plan and execute sales strategies that will produce revenue and results.
• Ability to analyze sales operations for success, profitability and customer loyalty and satisfaction of service provided.
• Previous management and supervisory experience.
• Excellent oral and written communication skills, including presentation skills.
• Excellent organizational skills, follow-through, and attention to detail.
• Knowledge of up-to-date telecommunications policies, standard practices, laws, regulations and proposed changes and the ability to apply them consistently.
• Strong computer skills (knowledge of Microsoft Office preferred).
• Excellent teamwork skills and ability to work with employees at all levels.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Life Insurance

• 401(k) Plan

• Generous Vacation & Paid Sick Leave

• Seven Paid National Holidays & One Floating Holiday

• Paid Parental Leave (6 weeks after 12 months of employment)

• Adoption & Surrogacy Assistance

• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability

• TDS Service Discounts

• Education Assistance

• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visittdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.