What are the responsibilities and job description for the Service Cooridnator - Marine Industry position at TDW Marine?
Do you thrive on delivering an outstanding customer experience while ensuring smooth and efficient operations? If you're energized by fast-paced environments and enjoy being the trusted point of contact for both clients and team members, we want you to join TDW Marine as a Service Coordinator.
In this key role, you’ll coordinate the key service processes to ensure clients receive timely, high-quality care. Working alongside our skilled technicians and team members, you’ll play an integral part in creating seamless client experiences from start to finish.
Key Responsibilities
- Client Support & Communication: Serve as the main point of contact for clients, guiding them through the service process with warmth, professionalism and clear communication.
- Project Coordination: Keep service timelines on track, monitor job progress, and ensure all service jobs stay on schedule. Collaborate with the Field Service Leader to address updates or challenges.
- Financial & Warranty Support: Handle deposits, invoices, purchase orders, warranty claims, and collections with precision and attention to detail, ensuring timely processing and resolution.
- Administrative & Database Support: Coordinate scheduling, create and update quotes and work orders, and maintain accurate client profiles and service records.
You’ll serve as the key link between clients, technicians, and the team, ensuring smooth communication and a seamless service experience at every step.
The Ideal Candidate will
- Have experience in customer service within the marine or service industries, handling multi-step projects and timelines.
- Be detail-oriented with strong organizational skills, capable of juggling multiple responsibilities at once.
- Excel in communication and client support, building trust and rapport with clients while fostering team collaboration.
- Demonstrate proficiency in basic financial tasks, including invoicing, warranty handling, and account management.
- Be proficient in using Google Workspace, Mac products, and other computer tools to manage workflows efficiently.
- Thrive in a fast-paced environment, staying adaptable and proactive when challenges arise.
What We Offer
At TDW Marine, we value our team members and provide opportunities to grow and succeed. Here’s what you can look forward to:
- Competitive Pay & Bonuses: Receive a competitive salary, commensurate with experience, plus opportunities for discretionary bonuses.
- A Culture of Excellence: Be part of a mission-driven team that values your contributions and strives for the highest standards of service.
- Career Growth: Access to professional development, resources, and opportunities for advancement within a growing company.
- Personal Time-off: Enjoy paid vacation and holidays so you can recharge.
- Comprehensive Benefits: Health insurance and a 401k plan to support you and your family.
Job Type: Full-time
Pay: $28.00 - $34.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Profit sharing
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Fort Lauderdale, FL 33315 (Preferred)
Work Location: In person
Salary : $28 - $34
