What are the responsibilities and job description for the Operations Manager, Food & Beverage position at TE'AMO BOBA & DESSERT?
Company Description
TE'AMO BOBA & DESSERT is an AAPI women-owned bubble tea and dessert cafe franchise located in Chicago, IL. Recognized by the Chicago Tribune for having the Best Non-alcoholic Drink Menu in 2023, we specialize in high-quality bubble tea made with organic and natural ingredients, paired with unique Asian fusion desserts like cheesecake baos, cakes, and mochi donuts. TE’AMO currently has 19 operating locations with 3 more coming across the U.S. and is expanding rapidly.
Role Description
This is a full-time on-site role. We are seeking a knowledgeable and proactive Operations Manager with 3-5 years of business experience and a solid background in the food and beverage industry. The ideal candidate will possess strong communication and problem-solving skills, demonstrating an ability to manage daily operations efficiently and effectively, driving sales increase.
Location : Chicago, IL
Key Responsibilities :
Operational Management :
Oversee day-to-day operations to ensure the smooth functioning of TE’AMO stores.
Implement and monitor operational policies and procedures to enhance efficiency.
Update SOPs, regulations, checklists, and other documents to reflect changes; train store managers on execution.
Supervise store managers, ensuring they understand and perform their duties effectively and in a timely manner.
Analyze operational performance and develop strategies for improvement.
Supervise the completion of every store's cycle counting sheets at the beginning of the month.
Manage budgets, overseeing each store’s labor cost, food cost and store related costs to ensure it remains within budget.
Conduct monthly evaluations and meetings with store managers to plan for future trends.
Prepare for new store openings, including setting up POS systems, delivery platforms, hiring, training, and other related tasks.
Foster effective communication across all internal teams.
Quality Control and Customer Satisfaction :
Coordinate with various teams to ensure quality control and customer satisfaction.
Routinely check each store to ensure cleaning, customer service, and quality control meet company standards.
Oversee every store’s review platform, addressing issues promptly.
Ensure the smooth launch of new products and policies; make announcements to every store, supervise, and follow up to ensure success.
Staff Management and Training :
Exhibit excellent leadership, relationship, and conflict management skills.
Hire and set training plans for new managers; keep track of manager training progress and report back to the management team.
Manage job postings on hiring platforms and facilitate each store with hiring needs.
Provide coverage for urgent shifts.
Monitor store cameras and store group chats to help resolve issues.
Inventory and Ordering :
Supervise the daily dessert orders and weekly inventory orders for all stores, placing orders for certain stores if necessary.
Sales and Strategic Planning :
Develop and execute plans to increase store sales; help each store meet sales targets.
Collaborate with senior management on strategic planning and business development.
Work Schedule :
Full-time position, 6 days a week, with one day off.
Availability to work a variety of shifts, including days, evenings, and weekends.
Qualifications :
Servsafe food manager certification required.
Possess a valid driver's license.
3 years of F&B operations and management experience required, with a proven track record of managing operations and leading teams.
High school diploma required; Bachelor's degree preferred.
Self-motivated, with high initiative and results-oriented.
Able to work effectively and efficiently both independently and collaboratively.
Able to recognize and analyze problems, set goals, create plans, and convert plans into action to solve problems.
Must be effective in handling problems and take a proactive approach to identify and prevent problems.
Detail-oriented with excellent organizational skills.
Proficient in Microsoft Office (Excel, Word) and able to learn and adapt to new systems quickly.
Ability to multitask and handle high-pressure situations.
Knowledge of industry regulations and standards.
Willingness to commute to different locations and work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
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