Customer Program Manager -Remote

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

At TE, you will unleash your potential by working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Job Overview

Join this exciting and fast-paced role in the Digital Data Networks organization, building hardware infrastructure components for the large-scale hyperscalers, data centers, and cloud service providers. The Customer Program Manager (CPM) is a senior and a pivotal role that has high visibility with the customer and internally with the senior executive team, product management, project teams, Sales, and FAE, specifically focused on winning critical programs. The CPM will be responsible for:

• Collaborating with Sales and Product Management for developing key customer growth strategies.
• Monitoring customer pulse and translating the voice of customer into the organization
• Acting as one of the primary liaisons for all customer contacts to coordinate and synchronize customer communications, deliverables, and timelines.
• Managing all TE actions and messaging internally and externally
  
  

Short Description

A successful CPM is someone who possesses or can accomplish the following:

Success mindset: Focused on strategies and tactics to win.

High interpersonal skills: Builds trusted relationships internally and externally

Crisp and Clear Communication: Manages complexity and distills communication for different levels of the organization.

Big picture view: Can see and articulate complex market maneuvers to align with TE strategies

Storyteller: Provides structured and reliable information for organizational alignment.

Cheerleader: Motivates and activates the right people at the right time.

Influencer: Manages conflict and influences the organization to anticipate, respond, and execute

Structured thinking: Ability to filter through the noise and build a structure around rapid execution

Versatile: Ability to switch between strategic view and tactical initiatives as needed

Main Responsibilities:

• Customer Advocacy
• Frequent engagement with assigned customer(s) and translate their voice into the organization
• Liaison between customer and internal functions (engineering, product management, operations, etc.)
• High-level strategy setting with customer
• Track customer schedules, TE schedules, roadmaps, and critical deliverables
• Commercial Team Alignment
• Coordinate with Sales and Product Management for messaging and deliverables to customer, related to pricing, product development, project management, technical deliverables, etc.
• Monitor customer pulse and prioritize what are must-haves to win customer design-ins.
• Monitor commercial impact of TE decisions and/or customer pivots
• Build relationships with key contacts within the customer’s organization.
• Internal Messaging and Alignment
• Drive regular program readouts to the senior executive team
• Align multiple internal teams towards customer strategy and direction changes
• Back-channel communication internally and externally to facilitate alignment and quick decision making
• Manage and monitor escalations from customers and drive communications internally and externally
• Tactical Initiatives
• Tackle gaps and roadblocks across the organization as needed
• Drive the pace within the organization to ensure customer expectations are met
• Bridge customer requests with internal functions for speedy resolution
• Pull in the right people at the right time
  
  

What Your Background Should Look Like:

Bachelor's degree required, MBA preferred

Background Includes Experience In:

• Product Management
• Program Management
• Sales or customer-facing role
• Engineering or technical
  
  

8 years experience that covers:

• Elevated customer-facing roles
• Manufacturing knowledge
• Senior leadership communication and awesome presentation skills
• Connector, Cable, or adjacent industry is desirable
• Familiarity with AI hyperscalers, data centers, compute, networking, storage applications is a big plus
  
  

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at

COMPENSATION

• Competitive base salary commensurate with experience: $137,300 – $205,900(subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary Incentive(s) Benefits
  
  

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
  
  

EOE, Including Disability/Vets