What are the responsibilities and job description for the CUSTOMER SERVICE ASSOCIATE III-Hybrid position at TE Connectivity?
CUSTOMER SERVICE ASSOCIATE III-Hybrid
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
This is a hybrid role in Middletown, PA.
Position Responsibilities :
General Customer Service
- Process customer orders / changes according to established department policies and procedures.
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Process general customer requests as needed.
- Process customer returns according to established department policies and procedures.
- Understands business processes and makes proactive decisions, effectively solving customer issues, and increasing sales.
- Process customer quote requests as needed. This requires a thorough understanding of the TE quoting process and all associated programs.
- Thorough review of all key customer documents including terms and conditions and quality requirements and knowledge for escalation if additional review is needed.
- Generate / manage backlog orders, open order reports, forecast reports and communicate late deliveries to the customer and internal teams as required.
Customer Account Management
Analytical
What your background should look like :
Job Competencies :
Competencies
Values : Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn () ,Facebook () ,WeChat, () Instagram andX (formerly Twitter). ()
COMPENSATION
BENEFITS
EOE, Including Disability / Vets
Location :
MIDDLETOWN, PA, US, 17057
City : MIDDLETOWN
State : PA
Country / Region : US
Travel : Less than 10%
Requisition ID : 129477
Alternative Locations :
Function : Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Salary : $41,800 - $62,800
