What are the responsibilities and job description for the CUSTOMER SERVICE ASSOCIATE IV position at TE Connectivity?
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity’s Customer Service Teams support both pre-sales and post-sales activities by interacting with customers, sales, and service representatives. They handle inquiries via phone, email, and online platforms, providing information on products, processing transactions, and addressing complaints. Teams may also promote TE products and services, with a strong focus on building relationships through TE’s Extraordinary Customer Experience strategy.
This is a hybrid role.
Key Responsibilities
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About Te Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at
Compensation
Job Overview
TE Connectivity’s Customer Service Teams support both pre-sales and post-sales activities by interacting with customers, sales, and service representatives. They handle inquiries via phone, email, and online platforms, providing information on products, processing transactions, and addressing complaints. Teams may also promote TE products and services, with a strong focus on building relationships through TE’s Extraordinary Customer Experience strategy.
This is a hybrid role.
Key Responsibilities
- Serve as the main liaison for customers within an assigned territory.
- Communicate with customers via phone and case management tools.
- Oversee order fulfillment from entry to delivery.
- Provide pricing, availability, and product data.
- Process orders and manage changes.
- Expedite and escalate orders as needed.
- Handle complaints, returns, and billing issues.
- Collaborate with internal teams (sales, planning, pricing, operations) to resolve issues and meet customer needs.
- Capture sales opportunities and support Sales Managers.
- Support distributors and reps with customer inquiries.
- Identify and implement continuous improvement opportunities.
- Build and maintain strong customer relationships.
- Associate degree or equivalent professional experience.
- 3–5 years of experience in a virtual or customer-facing role.
- Excellent verbal and written communication skills for effective interaction with customers and internal teams.
- Experience with account management systems such as SAP and Salesforce.com is highly preferred.
- Strong analytical and problem-solving abilities.
- Proficient in navigating multiple systems and screens simultaneously.
- Comfortable working in both virtual and in-office environments.
- Able to learn efficiently through both virtual and in-person training.
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About Te Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at
Compensation
- Competitive base salary commensurate with experience: $46,800 – $70,200 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary Incentive(s) Benefits
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
Salary : $46,800 - $70,200
