What are the responsibilities and job description for the CUSTOMER SERVICE ASSOCIATE V position at TE Connectivity?
CUSTOMER SERVICE ASSOCIATE V
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.
Role Definition
Works collectively with all aspects of the Supply Chain to ensure the customer’s needs are met in a timely manner.
Responsibilities
- Providing timely and accurate information to incoming customer order status and product knowledge requests.
- Carrying out contract reviews on orders / schedules and processing them in online systems.
- Conducting regular reviews with your account base to discuss OTD, backlog and other general support issues.
- Identifying opportunities for process improvements and waste elimination.
Schedule : Monday to Friday 8am-5pm preferably PST hours
What your background should look like :
Education and Experience
Typically requires 4 or more years of related work experience. Prefer manufacturing experience in customer service.
Requires high school diploma. Completion of an AA degree or equivalent is preferred.
Speaks Mandarin preferred.
Competencies
Values : Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn () ,Facebook () ,WeChat, () Instagram andX (formerly Twitter). ()
COMPENSATION
BENEFITS
EOE, Including Disability / Vets
Location :
Freemont, CA, US, 94536
City : Freemont
State : CA
Country / Region : US
Travel : None
Requisition ID : 129467
Alternative Locations :
Function : Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Salary : $51,200 - $76,800
