What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALIST I position at TE Connectivity?
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee. HYBRID ROLE
Customer Engagement and Relationship Management :
o Serve as the central point of contact for assigned accounts, providing timely responses to inquiries and fostering proactive communication.
o Build and maintain strong relationships through regular customer interactions, formal feedback surveys, and tailored meetings.
o Act as a liaison between customers and internal teams to resolve escalations, propose solutions, and drive process improvements.
Order and Service Management :
o Process customer orders, changes, returns, and quotes in SAP or similar systems.
o Review and ensure compliance with customer terms, quality requirements, and contractual obligations.
o Oversee scheduling agreements, monitor critical shipments, and expedite orders as required.
Customer Success and Performance Improvement :
o Drive initiatives for Extraordinary Customer Experience (ECE) and satisfaction metrics like STR, CES, FCR, and NPS.
o Conduct root-cause analysis of issues and implement corrective actions to improve service delivery.
o Identify opportunities for streamlining processes and eliminating inefficiencies.
Technical Support and Problem Resolution :
o Address technical inquiries using internal resources, and provide alternative solutions when necessary.
o Investigate and resolve customer issues related to delivery, price, and quality.
o Collaborate with Key Account Managers and other stakeholders to meet on-time delivery and operational goals.
Cross-Functional Collaboration and Continuous Improvement :
o Represent the "voice of the customer" to internal teams, facilitating effective communication and alignment.
o Participate in training sessions, process improvement initiatives, and cross-departmental projects.
o Mentor and support new team members to enhance team capabilities.
What your background should look like :
- Bachelor's degree preferred or minimum 3 years of experience in a customer service / account management role, preferably in a B2B industrial environment.
- Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, etc.) and SAP or other ERP systems.
- Strong interpersonal, communication, and organizational skills with an emphasis on customer orientation.
- Demonstrated ability to manage multiple tasks, meet tight deadlines, and work with minimal supervision.
- Excellent analytical skills and process improvement focus, including familiarity with Lean principles.
- Flexibility to travel 10-25% of the time for customer meetings, audits, and business reviews.
Competencies and Key Attributes
Competencies
Values : Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
BENEFITS
EOE, Including Disability / Vets
Location :
Salary : $45,200 - $67,800
