What are the responsibilities and job description for the Solution Consultant position at TE Connectivity?
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.
Job Overview
The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Channel business unit to make it easy for our End Customers to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.
Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers. This position offers an excellent foundation for gaining technical knowledge and skills, paving the way for future career advancement into roles such as Field Application Engineer (FAE), Product Engineer (PE), Account Manager (AM), or Product Manager (PM).
- Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.
- Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
- Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
- Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
- Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
- Maintain a deep understanding of our products and services to effectively communicate their value proposition to clients to drive revenue.
- Manage sales pipeline and accurately forecast sales projections to ensure targets are met.
What your background should look like:
Required Qualifications, Experiences and Knowledge
- Previous experience working in a contact center environment
- 2 years of professional experience in a multi-national Customer Care or Sales role
- Salesforce experience is a plus
- Demonstrated experience in working effectively and directly with all levels of the organization
- Bachelor’s degree preferred, technical or business degree preferrable, or equivalent experience.
- Engineering degree a plus.
- Strong communication (written and verbal), persuasion and interpersonal skills
- Ability to establish strong business relationships with other Business units and cross functional departments
- Motivate others
- Collaborative, ability to build strong relationships with cross-functional partners within a global and diverse organization
- Demonstrate proactive, positive attitude
- Customer ‘centric’ and sales mind-set
- Consultative Selling experience & skills
- Result oriented
- Ability to maintain progress on multiple tasks, set priorities, and manage time effectively
- Ability to adapt
Competencies
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS.
- Competitive base salary commensurate with experience: $66,900-100,300 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary Incentive(s) Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
Salary : $66,900 - $100,300
