What are the responsibilities and job description for the Business Process Automation Engineer position at Teachers of Tomorrow?
Teachers of Tomorrow is looking to add Business Process Automation (BPA) Engineer to our growing technology team. The BPA Engineer will be responsible for analyzing, designing, and implementing automated solutions that streamline business processes, improve efficiency, and reduce operational costs. This role requires expertise in managing administration and integration for key platforms, including but not limited CRM (HubSpot), Call Center System (Five9), RPA Tools (Azure Power Automate/Logic Apps), and Learning Management Systems (LMS) such as Canvas and LearnUpon.
Who We Are
Located in Houston, Texas, Teachers of Tomorrow is the leading national alternative certification program (ACP) provider with plans of continued growth in 2025! Through quality instruction and unparalleled support – Teachers of Tomorrow provides the most effective preparation for educators to make a meaningful difference in the lives of their students. To find out more, visit https://www.teachersoftomorrow.org
About the Position
In your role as BPA Engineer, you will collaborate with various organizational stakeholders to bring in governance and improve operational efficiency. You will also help administer and provide integration solutions between various Key Technology Platforms.
Key Responsibilities (Individual Contributor)
Process Analysis & Optimization:
- Analyze existing business processes and workflows across CRM, call center, and LMS to identify inefficiencies, bottlenecks, and opportunities for automation.
Automation Design & Implementation:
- Design and implement automated workflows that integrate tools like CRM (HubSpot), Call Center System (Five9), and LMS platforms (e.g., Canvas, LearnUpon) to streamline operations across marketing, sales, customer service, and curriculum departments.
- Design and implement Low-code automation through Microsoft Azure platform tools like Power Automate, Power Apps, Logic Apps
Administration of Workflows:
- Manage and optimize HubSpot workflows, working with Marketing team to increase customer engagement
- Manage and optimize Call Center (IVR) workflows, working with customer service team
- Administrator LMS platforms like Canvas, LearnUpon to understand native functionality and how that can be extended
Continuous Improvement:
- Monitor the performance of automated processes through consistent reporting and refine/optimize them, to ensure continued efficiency.
Documentation & Training:
- Create detailed process documentation for all automated workflows and systems. Provide training to staff on new systems and processes to ensure adoption and smooth operations.
Collaboration:
- Work closely with cross-functional teams, including marketing, sales, customer service, and IT, to ensure automation solutions are fully aligned with overall business objectives.
What We are Looking For
2-5 years’ experience in business process automation, process improvement, or a related role
Hands-on experience with CRM (HubSpot), Call Center System (Five9), and LMS platforms like Canvas and LearnUpon.
Familiarity with workflow automation, API integrations, and data extraction/manipulation between systems.
Strong ability to analyze business processes, identify pain points, and propose automation solutions.
Experience working with SQL, Power BI/Microsoft Fabric, and/or Azure Services is a plus.
Prior Software Developer work-experience is preferred
Must be able to work in the U.S. without sponsorship
If you require assistance to complete this application, please contact our HR Team at Peopleandculture@teachersoftomorrow.org or by phone at 713-458-1662.
