What are the responsibilities and job description for the Customer Success Representative position at Teachtci?

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Customer Success Representative

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TCI delivers innovative content to more than 50,000 K-12 schools across the nation via our award-winning products. As an established EdTech company, we make a difference in the lives of thousands of teachers and students every day through our History Alive! and Bring Science Alive! programs.

The Job :

If you are a teacher looking to leave the classroom but want to stay in education, read on!

The Customer Service Representative will embrace TCI’s values of innovation, collaboration, productivity, life-long learning, and community. These values will be demonstrated through :

Assisting returning customers with their purchasing decisions by providing information on their past purchases.
Providing samples and quotes for customers to help them with their district purchasing process.
Quality checking orders that have been entered to ensure quality throughout the order and provisioning process.
Collaborating with the team to resolve order-related issues.
Assisting new and returning customers with resolving their online access related issues.
Working with remote teams and vendors across the US to achieve time-sensitive goals to support districts, schools, and teachers throughout the busy back-to-school season.

This position offers :

An opportunity to learn about and work with world-class business systems including Netsuite, Salesforce, and Domo.

An exceptional experience working at an innovative EdTech company, building skills that you’ll be able to draw on throughout your career.

What You Should Know or Need to Apply :

Work hours : 8 : 00AM to 5 : 00 PM PST or 9 : 00AM to 6 : 00PM PST

BA / BS degree or equivalent required

Ability to clearly explain complex issues, actively listen to customer concerns, and convey solutions in a professional, concise, and empathetic manner.

A keen eye for detail in identifying the root cause of customer issues, troubleshooting problems, and ensuring accurate resolutions.

Ability to prioritize effectively and stay organized, especially when handling multiple projects or urgent requests.

Experience using spreadsheets (Excel / Google Sheets) and handling data.

Classroom teaching experience.

Salary Range ($34.50 to 36.50 / hour)

For this position, TCI is hiring in the following states only : CA, HI, OR, WA

We are hiring in CA, HI, OR, WA. The pay range for this position is between $34.50 and $36.50 hourly. Base pay offered may vary depending on job-related experience, skills and location. TCI offers medical, dental, vision, 401k benefits, PTO and bonus eligibility.

Equal Opportunity Employer including Disability / Vets

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Salary : $35 - $37

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Customer Success Representative

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