What are the responsibilities and job description for the Implementation Engineer (Remote) position at Tealium?
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WHO WE ARE
Tealium is the most trusted and world's largest independent customer data platform. Tealium connects customer data - spanning web, mobile, offline, and IoT devices - so brands can connect with their customers. Tealium's turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.
Tealium's customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.
Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.
Tealium = Teal Helium. Teal : a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium : we rise above, a kinetic force that elevates our customers' and our experiences beyond all others.
We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.
WHAT WE ARE LOOKING FOR
We are looking for a passionate, motivated, and driven Implementation Engineer to provide exceptional technical hands-on support and implementation throughout the onboarding phase of the Tealium CDH. The ideal candidate will have both the technical and customer-facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with our customers and provide value to users by ensuring we offer world-class customer support.
YOUR DAY TO DAY
Facilitate excellent customer experience by performing the following duties :
- Execute on our customer's initial configuration of their Tealium products to integrate into their marketing tech stack and achieve their business objectives
- Empower and enable our customers to utilize and realize value from our products
- Support our sales team by validating scopes of work for feasibility and level of effort
- Communicate professionally via our project management system, email and remote meetings
- Effectively troubleshoot and analyze complex issues related to JavaScript Tags, APIs, Data Discrepancies, and general front-end code languages, identify possible solutions, and present recommendations & best practices
- Become an expert in the suite of Tealium products, including but not limited to Tealium IQ, AudienceStream, EventStream, Predict, DataAccess, and partner products
- Contribute to our knowledge base to support both internal and external content
- Manage and prioritize workload daily
WHAT YOU BRING TO TEALIUM
PREFERRED QUALIFICATIONS
WAGE TRANSPARENCY
In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.
The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following :
Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.
An overview of our benefits and perks can be found on our careers page, Additional details regarding the benefits package will be provided during your interview process.
Compensation Range- $70,000 - $100,000 USD Base Salary
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WHY YOU WANT TO WORK HERE
At Tealium, we don't just offer the ordinary, we provide the extraordinary :
Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and / or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.
The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.
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Salary : $70,000 - $100,000