What are the responsibilities and job description for the Technical Support Engineer (Remote) position at Tealium?
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WHO WE ARE
Tealium is the most trusted and world's largest independent customer data platform. Tealium connects customer data - spanning web, mobile, offline, and IoT devices - so brands can connect with their customers. Tealium's turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.
Tealium's customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.
Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.
Tealium = Teal Helium. Teal : a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium : we rise above, a kinetic force that elevates our customers' and our experiences beyond all others.
We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.
WHAT WE ARE LOOKING FOR
We are seeking a technically skilled, motivated, and customer-focused Technical Support Engineer to provide world-class support and solutions to our customers. The ideal candidate will have a technical background in web technologies, APIs, and digital marketing ecosystems and exceptional problem-solving abilities. This role requires an understanding of our platform's technical components, enabling you to troubleshoot complex issues, implement tailored solutions, and serve as a trusted technical advisor to our customers.
As a Technical Support Engineer, you will be a critical bridge between our software's technical architecture and the client's specific business requirements. You will work closely with customers to configure and optimize their use of Tealium products, ensuring smooth implementation and ongoing success. This includes analyzing and resolving intricate issues, guiding technical integrations, and driving strategic conversations about best practices in the digital marketing and analytics landscape.
Ultimately, our Technical Support Engineers ensure that customers adopt Tealium's solutions effectively and maximize the platform's potential to achieve their business goals.
YOUR DAY TO DAY
- Deliver exceptional customer experiences by providing timely and effective support, ensuring customer satisfaction at every interaction.
- Debug and analyze JavaScript code while creating clear and concise example code snippets to guide and assist customers.
- Communicate professionally and empathetically with customers through our ticketing system, email, and remote meetings.
- Empower customers by delivering thorough enablement sessions, helping them unlock the full value of our products and driving long-term engagement with the platform.
- Proactively troubleshoot and resolve complex technical issues, particularly those related to JavaScript tags, APIs, Data Discrepencies, and general front end code languages, ensuring seamless implementation and performance.
- Become an expert in the suite of Tealium products, including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess
- Contribute to our knowledge base to support both internal and external content
WHAT YOU BRING TO TEALIUM
WAGE TRANSPARENCY
In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.
The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following :
Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.
An overview of our benefits and perks can be found on our careers page, Additional details regarding the benefits package will be provided during your interview process.
Compensation Range- $80,000 - $100,000 USD Base
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WHY YOU WANT TO WORK HERE
At Tealium, we don't just offer the ordinary, we provide the extraordinary :
Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and / or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.
The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.
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Salary : $80,000 - $100,000