What are the responsibilities and job description for the POS Support Specialist position at Team API?
Job Summary:
API™ is a National provider of Point-of-Sale solutions.
Office Location: Jasper, GA
Duties and Responsibilities:
- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
- Prepare/stage POS hardware and software for deployment
- Maintain POS department equipment and tools
- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
- Monitor system performance and troubleshooting issues
- Provide documentation as required
Skills Required:
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Bi-lingual in English & Spanish a plus, but not required
- POS/PC/Cloud POS support related experience preferred
- Restaurant and/or customer service experience is a plus.
- Possess strong communication skills and have a positive attitude.
- Able to work off-site occasionally
- Business travel may be required
Benefits:
- To be discussed at interview
Schedule:
- Monday to Friday
Ability to commute:
- Jasper, GA: Reliably commute (Required)
Application Question(s):
- Are you able to work nights and weekends for installations, if needed?
Language:
- English
- Spanish speaking a plus, but not required
License/Certification:
- Driver's License (Required)
Willingness to travel:
- As needed
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- On call
License/Certification:
- Driver's License (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $15 - $20