Help Desk Technician – Level II

Help Desk Technician – Level II

New Holland, PA

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  Take on a dynamic role that provides the opportunity to work with various companies and offers ample opportunities to grow professionally and increase your IT experience.
• Diagnose & troubleshoot software, hardware, and network issues (including account setup, virus/malware removal, and basic configuration).
• Install operating systems, software upgrades, and configure PCs while prioritizing multiple open issues.
• Assist end users by talking them through a series of actions, either via phone, email, or chat, until they have solved their technical issues.
• Travel to resolve customer issues on-site when providing remote solutions is not possible.
• Provide follow-up support to ensure systems are fully functional post-resolution.
• Enjoy a low-stress environment in a well-organized company that invests in its employees' growth and development.

MainStreet IT Solutions, a trusted leader in managed IT services, seeks a Level II Help Desk Technician to join our Service Desk team. We specialize in seamlessly integrating technology into small to mid-sized businesses, offering proactive solutions to prevent IT issues and ensuring our clients' IT environments are secure, functional, and optimized for success. If you have experience troubleshooting software and hardware issues and enjoy working in a dynamic, client-focused environment, we'd love to hear from you!

Our Ideal Help Desk Technician:

• Experienced: 4 years in network/IT systems and troubleshooting; an Associate degree in IT or related field preferred.
• Certifications: Microsoft, CompTIA, and other network-related certifications are preferred.
• Technical Proficiency: Knowledge of IT hardware/software, including Windows 10 , MAC OS, Office 365 Cloud, networking (firewalls, switches, wireless access points), and cybersecurity standards (SIEM, EDR, etc.).
• Communication Skills: Strong oral and written communication skills, able to present information clearly and concisely, edit for accuracy, and adapt style for the audience.
• Problem-solving & Analytical Skills: Identifies issues, gathers information, develops solutions, and works well in team problem-solving situations.
• Business Ethics: Treats others with respect, keeps commitments, and upholds organizational values with integrity.
• Team Player: Balances individual and team responsibilities, fostering collaboration and resolving issues early; works well in group problem-solving discussions.
• Active: Ability to lift up to 50 lbs., bend, kneel, and climb ladders occasionally.

What We Offer Our Help Desk Technician:

• $45-$55K/year – DOE
• Health, Dental, & Vision Insurance – 100% paid by company for employee
• Disability & Life Insurance – 100% paid by company for employee
• Retirement Plan with a match
• Paid Vacation
• Paid Holidays
• Annual Bonus Program
• Investment in your growth & development
• Cell phone reimbursement
• Company vehicle provided
• A forward-thinking & supportive, faith-based company that values your well-being and fosters a low-stress environment that supports the well-being and productivity of its employees

To Apply

Please submit your resume in MS Word or PDF format to be considered for our Level II Help Desk Technician position.

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