Job Description
Job Description
Team D3 is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.
Team D3 is seeking a PLM Support Representative that is passionate about supporting the manufacturing engineering community. Team D3 provides its team members the room to grow and the support & leadership to succeed with great earning potential.
ROLE : PLM Support Representative
POSITION SUMMARY :
As a PLM Implementation Administrator, you will be working with our clients to manage their custom Fusion Manage (PLM) implementation to maintain day in and out tasks like creating users and importing / maintaining customer data. In addition to these administrative tasks you will be responsible for helping the developers and implementers on new projects to offload tasks like basic configuring and data import into Fusion Manage.
PRIMARY DUTIES AND RESPONSIBILITIES :
- System Administration of Custom PLM / Vault Implementations. Using system login privileges and following documentation to correct known issues in Fusion Manage and Vault as issues / requests arise. Examples include :
Creating / updating users in system
Using pre-built automations as well as manual methods to modify and manage protected customer dataEscalating issues that arise for undocumented processesPrepare documentation for common workflows. Examples includeUser Acceptance Testing Documentation
Training DocumentationProject Contributor : Work as a contributor to consulting projects, interfacing with both internal and external team members, following the approved project scope and communicating status, issues, and changes through to the appropriate people. Examples include :Cleanup of Excel Data prior to Importing to a New System
Updating Terminology within systemQUALIFICATIONS :
College degree or equivalent work experienceGeneral knowledge of manufacturing business systems and / or processes (CRM, ERP, PDM, PLM, MES, and CAD)Strong attention to detailExcellent communicator, both verbal and writtenBasic knowledge of Cloud System and Software as a Service (SaaS)Documentation Skills using Microsoft Office (Word, Excel)Able to follow directionsOrganized with good work habitsADDITIONAL CONSIDERATIONS FOR :
Basic scripting knowledge (JavaScript)Network AdministrationDesign / EngineeringLOCATION & TERRITORY :
Territory will cover clients across the USWillingness to travel overnight (less than 5%)Report to a D3 office located within 50 miles of your home addressD3 will provide the required computer systems and softwareAccommodation and requirements for Remote-Worker-ExceptionManager approval
Home address exceeds 50 miles from the closest D3 officeDedicated Home OfficeQuiet location, free from distractionsReliable High-Speed Internet with minimum performance of Download 10 Mbps & Upload 5 MbpsObserve standard hours of operationThis is a non-reimbursable expense, consult your tax preparer for potential deductions.COMPENSATION : Hourly
EMPLOYEE BENEFITS :
2 weeks PTO annually plus flexible paid time offD3 Observed Standard HolidaysCompany group health insurance, nominal fee for employee coverageShort-term & Long-term Disability includedOptional Cafeteria Plan, Dental, Vision, Life, Insurances Available401K Program with D3 matching up to 4% of your base salaryEligibility of Benefits as follows :Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment
EOE / Veteran / Disabled
