What are the responsibilities and job description for the Remote Online Chat Agent position at Team FootWorks?
The company is seeking a friendly and customer-focused Online Chat Agent to join our team. As an Online Chat Agent, you will engage with customers in real-time through online chat support, providing assistance and resolving inquiries. This is an exciting opportunity to work in a fast-paced and dynamic environment, helping to deliver exceptional customer service experiences.
Responsibilities
Engage with customers in real-time through online chat support.
Provide prompt and accurate responses to customer inquiries, including product information, pricing, and order status.
Assist customers in navigating our website and online ordering system.
Troubleshoot and resolve customer issues, escalating to the appropriate department when necessary.
Record customer interactions in our CRM system, including details of inquiries and resolutions.
Maintain a high level of professionalism and customer satisfaction during all customer interactions.
Collaborate with team members to continuously improve chat support processes and procedures.
Benefits
401k
Paid Time off
Flexible schedule
Insurance
PI257410745