What are the responsibilities and job description for the INTERNET/BDC SALES REPRESENTATIVE position at Team Ford Las Vegas?
Job Summary:
Team Ford is seeking a motivated and customer-focused Internet/BDC Sales Representative to join our dynamic team. In this role, you will be the first point of contact for online and phone inquiries, helping customers navigate their vehicle-buying journey. As part of our Business Development Center (BDC), you'll leverage your sales skills, product knowledge, and communication expertise to generate leads, schedule appointments, and drive sales for our dealership. If you thrive in a fast-paced environment and love connecting with people, we want to hear from you!
Key Responsibilities
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Respond promptly and professionally to internet leads, phone calls, and emails from prospective customers.
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Qualify leads by understanding customer needs, budgets, and preferences for new or used vehicles.
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Schedule appointments for customers to visit the dealership and coordinate with the sales team for seamless handoffs.
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Maintain consistent follow-up with leads and customers via phone, email, and text to build relationships and close sales.
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Utilize CRM (Customer Relationship Management) software to track leads, update customer information, and monitor sales progress.
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Provide detailed information about vehicle features, pricing, financing options, and dealership promotions.
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Collaborate with the sales and marketing teams to develop strategies for increasing online traffic and lead conversion.
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Meet or exceed monthly sales goals and performance metrics established by management.
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Stay informed about current inventory, manufacturer incentives, and industry trends to better assist customers.
Qualifications
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Previous sales, customer service, or call center experience preferred (automotive experience is a plus but not required).
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Strong communication skills, both verbal and written, with a professional and friendly demeanor.
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Comfortable using technology, including CRM systems, email platforms, and online chat tools.
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Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
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Results-driven with a positive attitude and a passion for helping customers.
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Basic knowledge of automotive products and services (or willingness to learn quickly).
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High school diploma or equivalent required; additional education or certifications in sales/marketing a plus.
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Valid driver's license and clean driving record preferred.
- Ability to obtain State Sales License.
- Ability to pass a pre-employment background check and drug test.
Skills & Attributes
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Excellent interpersonal and relationship-building skills.
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Detail-oriented with strong organizational abilities.
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Self-motivated and able to work independently as well as part of a team.
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Adaptable to changing priorities and customer demands.
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Proficiency in Microsoft Office and familiarity with social media platforms is a bonus.
Benefits
- Health, Dental, and Vision Insurance
- 401 (K) plan w/match
- Competitive Compensation Plan with weekly and monthly bonuses
- Vacation Time
Offer contingent on passing a drug screen and background check
Salary : $60,000 - $200,000
