Consumer Protection Division -Customer Service Specialist and Data Analyst

The Office of the Attorney General

Department of Law

Consumer Protection Division

2 Positions:

• Customer Service Specialist 
•  Data Analyst

Salary: low to mid 40’s yearly salary

The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General.  The position filled through this announcement will serve in the Consumer Protection Division.  This Division is the state government entity charged with protecting Georgia consumers and businesses from unfair and deceptive and unlawful practices in the marketplace.

Customer Service Specialist:

Job Summary:

The Customer Service Specialist is a professional who is responsible for handling questions, comments, complaints and assistance to the general public. The ultimate goal is to provide the customer with information and/or refer them to the appropriate contact to handle the particular concern.

Duties and Responsibilities

·       Answers consumer telephone calls

·       Receives and processes complaints, inquiries and requests for information and/or assistance from the general public

·       Determines complaint/inquiry jurisdiction (state, local or federal), and refers matters to the appropriate office.

·       Processes jurisdictional complaints by gathering and entering relevant information in a computer database with a high degree of accuracy

·       Generates response letters to written correspondence and performs related administrative and clerical work

·       Present, organize and convey complex problems/issues

·       Performs duties in manner that meets or exceeds office quality and quantity standards

·       Other duties as assigned

Skills

·       Demonstrated skill in utilizing a computer to accurately enter data in Windows based applications

·       Organized, focused, and detail-oriented;

·       Ability to communicate effectively in person and on the telephone

Minimum Qualifications:

·       Two years of college

OR

·       One year of experience in a customer service setting or equivalent position in communicating information

Preferred Qualifications:  

In addition to meeting the minimum qualifications, meet one or more of the following:

·       Bachelor’s degree or higher from an accredited college or university in any field of study; experience working in an office setting (internships qualify);

·       Experience with high call volume using proper telephone etiquette;

·       Excellent English communication skills with good grammar (both spoken and written).

Data analyst:

Job Summary

Position assists the Division through the receipt, entry, management and analysis of written information related to allegations of violation of civil consumer protection laws.  The Analyst collects, verifies, codes, and enters detailed data into computer applications or databases.  Analyst further analyzes data for patterns, consistencies, and inconsistencies, in support of resolution of disputes, investigations and/or prosecutions.  To be successful in this position you must be organization, job-focus, and detail-orientation.

Duties & Responsibilities

·       Managing daily influx of written information submitted to Division;

·       Entering data into applications;

·       Verifying/researching information through outside sources such as corporate records, licensing board records and LexisNexis;

·       Preparing spreadsheets, graphs, charts, and other illustrative devices;

·       Assisting Division staff with case handling and development.

Minimum Qualifications

·       Some college

·       Demonstrated experience with Windows-based applications

·       online research

·       the ability to manage a wide variety of tasks/assignments

·       strong oral and written communication skills

·       strong organizational skills.

Preferred Qualifications:

In addition to meeting the minimum qualifications, meet one or more of the following:

·       Bachelor's degree or higher from an accredited college or university in any field of study;

·       College level coursework in statistics or data analysis;

·       Experience using LexisNexis or analytical software;

·       Demonstrated ability to enter high volume of data accurately and efficiently.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this title.  They do not include all job duties performed by employees on this job title, and every position does not necessarily require these duties.

*To move forward in the recruiting process ALL applicants are required to:

• Attach a current Resume
• Cover Letter
• Answer prescreening questions to determine which position you are applying to.

Further into the process:

• Attach "Department of Law Employment Application" (click link to obtain: http://law.georgia.gov/careers/application-forms)
• Attach copies of official undergraduate transcripts – unofficial are accepted during application process.
• If the file is too large to attach please email the document(s) to hr@law.ga.gov to include the position title - application material(s) in the subject line.

Additional Information:

A criminal background check is completed on all candidates; employment is also contingent upon the completion and satisfactory results of the background investigation. Candidates that are being strongly considered for the position will also be required to submit a Department of Law employment application & waiver, Georgia Department of Revenue Tax Clearance letter and copies of official college transcripts.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail.  All applicants will be considered, but may be screened for the preferred qualifications of the position, and may not necessarily receive an interview.