Lead Incident Management Analyst

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

The main office for DBHDD is located in downtown Atlanta.

Job Description

Job Title:  Lead Incident Management Analyst

Pay Grade: M

Job Summary:

Reporting directly to the Manager of the Incident Management Unit within the Office of Incident Management and Compliance, conducts supervisory reviews of incidents submitted for individuals served in our community to determine risk and needed referrals. Acts as subject matter expert in specified area (nursing, behavior, social work, counseling, IDD/BH services, etc.). Provides support/direction to incident management functions. Functions as a resource within OIMC based upon the critical needs at any given time. 

Primary Responsibilities:

·       Navigate multiple sources of data to inform decisions

·       Utilize critical thinking to generalize information across variety of scenarios to make educated and accurate decisions

·       Supervise, support, coach, assess, and develop the skills of a team of clinical incident management analysts (CIMAs) in their day-to-day activities

·       Conduct second level reviews of incidents and determine appropriate evaluation of risk and needed referrals

·       Give CIMAs well-rounded and thorough feedback on their work submitted for review

·       Conduct weekly case audits

·       Conduct quality reviews/corrections on IMU data

·       Provide oversight of team’s key performance indicators (KPIs)

·       Train new staff

·       Collaborate with IM team members to give insight about incident decisions

·       Assist incident manager in IMU tasks as needed

·       Act as subject matter expert in field of expertise (nursing, behavior, social work, counseling, IDD services, etc.)

·       Be proficient in conducting and monitoring accurate, thorough, and timely entry of data into multiple databases

·       Communicate effectively with team members, providers, and other stakeholders, including other DBHDD offices and divisions

·       Maintain working knowledge of all policies and provider manuals relevant to the work

·       Represent DBHDD professionally during all interactions with providers and stakeholders

·       Other duties as necessary

Preferred Qualifications:

·       Bachelor’s degree in nursing or master’s degree in psychology, behavior analysis, social work, counseling, vocational rehabilitation, or a related field

·       Experience working with the Intellectual/Developmental Disability population in a capacity that affords in-depth knowledge of the population and its strengths, challenges, and needs.

·       Knowledge of DBHDD behavioral health and/or developmental disability services

·       Two years of experience with incident management within behavioral health and/or developmental disability services

·       Experience supervising the work of others

·       Exceptional computer skills

·       Excellent written and verbal communication skills

Benefits

In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.