Retirement Operations Spec (Employer Services)

*Candidates with strong accounting, math, banking, or finance backgrounds will excel in this role. *

**This position will be eligible for a telework arrangement.

Please note: telework arrangements may be delayed due to training. Please be prepared to be in the office up to five days a week, as training and your new position may require on-site presence. **

***The salary for this position is mid $40s***

 JOB SUMMARY

Under general supervision of the division manager, the incumbent is responsible for daily tasks associated with processing monthly employer contribution files, conducting account audits, and assisting employers with TRS- related needs. The job requires a candidate who is detail-oriented, able to meet deadlines, and possesses strong analytical and customer service skills.

 MINIMUM QUALIFICATIONS & EDUCATION

College coursework in business and accounting, and one to three years of experience in a financial services or business environment, or an equivalent combination of education and work experience

  ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide prompt, accurate, professional, and friendly customer service to internal and external contacts to assist with needs related to divisional work
• Manage high volume work queue to ensure agency standards for quality and timeliness are met
• Prepare correspondence for members and employers
• Add or update employer and member records in recordkeeping system
• Comply with all retirement system policies and procedures, and state and federal regulations
• Ability to work overtime as needed
• Perform other duties as assigned

SPECIALIZED DUTIES & RESPONSIBILITIES

• Ensure all contributions are reported and posted each month, working with Information Technology staff, employers and external payroll preparation vendors
• Analyze, research and resolve reported member contribution and service credit discrepancies on a monthly basis
• Educate employers on applicable laws, policies and procedures to ensure accurate reporting
• Ensure member account audits are completed in accordance with agency and divisional policies
• Monitor and reconcile outstanding contribution payment variances
• Resolve demographic data discrepancies
• Perform account mergers and transfers

Salary : $40,000