Customer Service/ Inside Sales Representative

Customer Service Representative

COMPANY: HornerXpress Gulf Coast, Inc.

REPORTS TO: Branch Manager

FLSA: Non-Exempt

HOURS: Full-time

The right candidate for this role is a team player who enjoys interacting with customers and efficiently works with internal departments to process orders and resolve issues. This position requires someone who is detail oriented and has excellent data entry and problem-solving skills.

Key Responsibilities:

Communication & Customer Service

• Provide prompt and efficient customer service – warmly greet customers, promptly answer queries, take orders and resolve issues
• Excellent telephone and in-person etiquette; speaks in a clear voice
• Answers inbound telephone calls within 3 rings
• Use email to correspond with coworkers, customers and vendors
• Communicate the needs for products, supplies or other necessities to the appropriate department managers
• Notify customers about upcoming events, new products and business-related items

Data Entry

• Listen to requests/orders while accurately entering data into computer
• Use electronic price files for costing of goods
• Maintain accurate records of special orders and back orders
• Accurately enter orders, price quotes into FACTS program
• Complete credit forms accurately including all customer and product related notes
• Run customer reports

Organization

• File daily paperwork such as sales tickets, price quotes and return forms to the proper location, and maintain accurate records
• Keep work area organized, presentable and free of clutter
• Keep sufficient stock of all necessary office supplies
• Prioritize work to meet deadlines

Product Knowledge

• Recognize parts and products without descriptions and part numbers
• Attend required training and industry events to keep current on products, processes and codes
• Maintain current industry catalogs, brochures, and other information physically and electronically for use as references.
• Understand company processes, procedures and their flow, such as receiving, purchasing, order entry, shipping, accounting and dispatch, to efficiently perform duties.

Order Fulfillment

• Accurately pull orders for customers within required timeframe
• Assist with duties assigned by management such as warranty, inventory, cycle counts and stock movement
• Use various tools effectively and safely, such as handcarts, ladders, tape guns, pallet jacks, locks and keys, shrink wrap and forklifts

• Positive, enthusiastic and flexible attitude
• Team-player mentality
• Strong communication and organizational skills
• Excellent problem-solving skills
• Attention to detail
• Ability to regularly lift or move 50-100 pounds onto a handcart, pallet or into stocking area
• Ability to walk up and down stairs and ladders to pull or place products
• Experience working in FACTS a plus
• Basic math skills (add, subtract, multiply, divide)
• Customer service experience
• Bilingual a plus
• Pool industry experience is a plus

• Participation in the Team Horner Employee Stock Ownership Plan
• Tuition reimbursement
• Ongoing industry training
• Yearly performance and long service awards and events
• Paid time off: Holiday, Vacation and Personal
• Health, dental and vision insurance offered
• Short/Long term disability insurance offered
• 401K and Roth offered
• Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
• Positive and friendly work environment
• Merchandise discounts

…and so much more!