Reservations Specialist - FT

Description

At Team Housing Solutions (THS), we specialize in providing customized lodging solutions for corporate and government personnel worldwide. We focus on meeting the unique needs of each client's project. Apply today and join us to work with a true housing solutions provider.

At THS, we create a sense of belonging through an inclusive and supportive environment for all team members. Guided by our four core values, Velocity, Vitality, Solutions and Impeccability; we set the pace for productivity and responsiveness, we bring energy, enthusiasm and kindness to our team, clients and company, we are committed to continual improvement as solutions driven professionals, and we are dedicated to doing the right thing and doing it right the first time.

Team Housing Solutions values its employees by offering competitive pay, flexible schedules, and comprehensive benefits, including medical, dental, vision insurance, and employer-paid life insurance, short-term and long-term disability. We prioritize employee well-being and engagement by offering supportive benefits, fostering a positive work environment, and creating opportunities for connection and growth. THS offers monthly company events, and generous vacation and holiday packages, including a paid birthday holiday. Apply today to join our community of friendly experts dedicated to providing superior temporary lodging services for professionals across the United States and internationally.

This Full-Time position will office at our corporate headquarters located in New Braunfels, TX.

Work schedules available:

• Monday through Friday, 1PM to 10PM
• Saturday through Wednesday, 9AM to 6PM
• Wednesday through Sunday, 2PM to 11PM

The Reservations Specialist is responsible for hotel bookings, keeping track of client rosters, and ensuring accuracy of booking in accounting system. Reports directly to Client Services Manager.

Essential Position Functions

• Track all hotel request in pending reservations spreadsheet. Follow THS policy when filling out each to ensure all inquiries are being tracked appropriately
• Create hotel proposals that meet or exceed client expectations
• Reserve hotel rooms on behalf of our clients
• Follow In Texas vs. Out of Texas rate policy and calculate profitable margins
• Set up new properties, units, and reservations in accounting system, as well as update system with any changes to current reservations
• Communicate with guests and hotels to ensure clear expectations and instructions on each reservation (i.e., credit card authorization forms filled out to hotel, cancellation policy acknowledged by client, extra fees acknowledged by client, etc.)
• Promptly resolve any hotel or guest issues, escalate issue to reservation manager or account executive if needed
• Follow THS policy for all rosters. Keep up to date with current roster spreadsheet and ensure rosters are being updated in all systems
• Negotiate rates with hotels and their management companies. Reach out to the Supply Chain Manger for help as needed
• Answer and field incoming calls
• All other duties as assigned.

Required Outcomes

• Turnaround lodging proposal times within 20 minutes or update client on the status of the reservation
• All roster updates completed in accounting system by end of shift or passed on to the next shift reservation specialist
• All unit and reservations entered in accounting system for new bookings at the time of new reservation (ex. Reservation for 5 units-all 5 units entered at the same time)
• Conduct market research once a quarter for cities determined by Account Executives
• Negotiate hotel rates for large incoming projects/ cities with high volume

• Follow proper phone etiquette procedures and answer calls according to policy
• Communicate any requested changes to a client’s profile to accounting and account executive and reservation manager
• Complete open tasks before end of shift or ensure proper handoff is made with coworkers

Qualifications

Minimum Position Requirements

• Education: Some college; degree a plus
• Experience: 1 year of experience in Reservations or Customer Service, Knowledge of reservation & accounting systems
• Preferred Experience: Energy Corporate Housing, Hospitality
• Skills: Customer service, Microsoft Office, Strong attention to detail & Accuracy, Strong organizational skills, Effective communication & Interpersonal skills, Team collaboration, Strong attention to detail and Accuracy & Problem solving

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times