Tactical Sales Representative (Cambridge or Audubon)

Supervisory Responsibilities: None

Purpose: Partner with Account Manager and TEAM Plants as Tactical Sales Support.

Essential Duties/Responsibilities: 

• Ensure a safe work environment for self and others. Follows all safety rules and regulations. Demonstrate commitment to safety program
• Partner with Account Manager, as assigned, and support Account Managers to maintain existing business with current customers
• Assist Account Manager with quoting new opportunities. Including creating quotations and act as back up to Account Manager on maintaining RFQ logs, price approval and submission of quotations. 
• Responsible for the following tactical, day-to-day issues with TEAM internal and Customers:   
  • Resolve account receivable discrepancies on all past due invoices.
  • Manage or assist Sales Program Manager with customer commodity and tariff adjustment calculation and processing per customer agreement, including quotations.
  • Coordinate timely disposition of surcharge and tariff adjustment quotes and support Account Manager on disposition of all other quotes.
  • Prepare and provide service quotes to customers.
  • Manage contract review of assigned customer’s purchase orders per procedure. Including review and awareness of all customer order schedule guidelines.
  • Responsible for locating customer updated terms & conditions and initial review of changes.
  • Lead, or assist Sales Program Manager with, maintenance of die cast tooling budget, quoting, receipt of customer tooling PO's, and tooling disposition.
  • Manage customer inactivation with support of Account Manager
  • Responsible for processing, or assisting Sales Program Manager with, assigned Part Status Change tasks with support of Account Manager.
  • Create and maintain inventory analysis for scheduling fluctuations evaluating inventory with support of Account Manager.
  • Support Account Manager with follow through of customer inventory agreements from implementation to completion.
  • Manage or Assist Sales Program Manager with assigned customer portal log in access.
  • Assist Account Manager with Customer forecast entry and report outs as needed.
  • If applicable to assigned customers, process daily EDI import and Contract Review of EDI orders.
• Support the Strategic Account Manager in developing and maintaining Customer Strategic Plans as assigned
• Take the lead on completing open issues/tasks as assigned in a proficient, timely fashion
• Utilize the Customer Satisfaction Report to log customer compliments, complaints and suggestions. Assist Account Manager in updating customer satisfaction entries.
• Partner with Account Manager/Sales Representative to generate and update all Sales reports located on the TEAMNet Sales page on a weekly basis
• Work closely with Account Manager and Engineering/Estimating to ensure RFQ's and Quotes are processed in a timely manner
• Assist Account Manager/Sales Representative in providing timely Customer feedback to TEAM Plants
• Actively participate in Sales meetings
• Responsible for professional, timely, and technical accuracy of all customer service information
• Use interpersonal and phone skills to be highly proficient in creating responsive relationships with expanded customer base
• It is expected at all times that our Sales staff place critical emphasis on professional requirements as it pertains to Customer relationship and communication-examples include, but are not limited to the following:
  • Avoidance of exchange of information conveyed or relayed in any form outside the company that may be considered detrimental to the company
  • Observe professional courtesy, respect, and communications that reflect a positive attitude and foster to maintain a harmonious work environment
  • Maintain personal hygiene, observe non-offensive professional business courtesy in all settings, and strive to maintain the highest of professional standards
• Demonstrate commitment to the TEAM Industries Quality Management system and Objectives
• Promote a positive atmosphere. Actively support activities that promote the welfare and morale of TEAM employees
• Will be required to perform other duties as requested, directed or assigned

Minimum Requirements: 

    Education & Experience:

• Two year Associates Degree, degree in a technical or business field is preferred
• Two years related experience and/or training; or equivalent combination of education and experience

Job Knowledge, Skills and Abilities:

• Proficient in Microsoft Office Suite and TEAM Operating Database

Training:

• Reference OJT

Physical Demands:

See Functional Job Description for complete demands